Customer Experience
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moxie black friday surge
Black Friday and Cyber Monday 2016: Inside the Numbers

The stretch from Black Friday through Cyber Monday is to online retailers as the Super Bowl is to football. If you’re in eCommerce, this is what you live for. Black Friday and Cyber Monday are not only synonymous with the holidays; they have essentially become...

Moxie Concierge and Unique Vacations
Unique Travel Corp Enhances Customer Engagement via Mobile

Businesses everywhere are partnering with Moxie to transform the online experience for their customers, and are seizing the unprecedented opportunity to promote their brands through the use of digital engagement. Unique Travel Corp, a worldwide representative for Sandals Resorts, Beaches Resorts, Grand Pineapple Beach Resorts, and...

telephone on the way out blog
Traditional Phone Usage is on the Way Out

“Mr. Watson—Come here—I want to see you.” - Alexander Graham Bell to his assistant, Thomas A. Watson, on the first ever telephone, 1876. The telephone has taken on many forms since Mr. Graham Bell’s days, but has never undergone a more profound transformation than in the 21st...

Crate and Barrel Mobile Customer Experience
How Crate and Barrel is Using Moxie Concierge to Improve its Customer Experience

Moxie is excited to share that Crate and Barrel has deployed the Moxie Concierge SaaS solution for cross-platform digital engagement. The technology will enable the leading home furnishings retailer to: Connect with customers on their preferred digital communication channel and device Increase conversions Increase revenue...

Pain Point Pt.1
From Inconvenience to Opportunity: Moxie’s Customer Pain Point Series Pt. 1

Moxie recently sat down with representatives from some of the most recognizable luxury brands on the planet to conduct a retail-focused discussion on the online buying journey. Alongside them sat some of the most trusted national brands from supermarkets, fast food restaurants and commodity stores. What...

Customer Experience Hurdles
Don’t Interrupt Me! A Roadmap to the Customer Journey

The industry term is 'customer journey'. As a consumer, we don't consciously think of it like that, but it's how we behave. The sentiment of the journey is inherent in our actions and expectations. We have a destination (intention) in mind; whether it is shopping...

Weddings are big business for online retailers
Wedding Season: Is Your Online Experience Worthy of Love?

Weddings happen year-round, and autumn weddings are on the rise, but summer is still the perennial “wedding season.” And right in line with just about everything else, wedding shopping is becoming an increasingly online affair. In June 2016, eBay reported a 33 percent uptick in searches...

Getting started with digital engagement with Moxie
Digital Engagement – How do you get started (Part III)

Okay, so you’ve got your mindset right, and you understand customers need different engagements personalized for where they are in the journey. Next, How do you actually decide where on the site you should be engaging your customers? The best thing to do is to...