USAA identified the top four customer struggle points and resolved them by delivering automated snippets of useful information throughout the application process....
Moxie presents with Boscov's on achievements in CX through Moxie Concierge....
Moxie Kbot uses natural language search technology to deflect chats for common service questions and immediately deliver an answer that is at least 80% likely to resolve the inquiry. Kbot can draw from the same knowledge base articles available to chat agents and employees, ensuring your customers get...
The Moxie Suite acts as a resource and guide to help customers through the phases of the decision journey. A recent Forrester Research study found that 53% of customers are likely to abandon their purchase if they can't find a quick answer to their question....
Moxie transforms the digital experience, delivering targeted, proactive engagements that anticipate and meet customer needs throughout their journey and across any device. See how easy it is to start engaging with your customers with Moxie's Engagement Mapper. ...
Moxie Live Chat enhances the chat experience across all devices, and its mobile-first design enables an optimal mobile chat experience for today’s consumers. ...
It is no longer a competitive advantage, but a necessity to offer a mobile engagement solution to meet your customer’s needs. Go mobile with Moxie Live Chat. ...
Give your customers instant access to current, relevant information on any device and delight your customers with a single responsive web self-service experience. ...