Save Your Contact Center from Basic Account Issues
Companies say they want to “exceed customer expectations”, but what does that look like in action?...
21 June, 2021
eCommerce
How to Maximize the Return on Your Super Bowl Advertising Investment
The Super Bowl can be a big win for your business. Make sure you’re helping customers avoid fumbles on their way down the digital field....
05 February, 2021
Retailers, Now’s the Time to Modernize the Shopping Experience
As a retailer, you have the opportunity to compete and recover some of the $18 billion in yearly sales revenue lost due to shopping cart abandonment by guiding your customers through their online shopping journey. ...
25 January, 2021
The How, When & What of Maximizing Value from Online Customers
As digital transformation accelerates, use these tips to meet the needs of your customers today – and do even better in the days to come....
22 January, 2021
How Proactive Communications Improve Covid-19 Uncertainty
Nikhil Govindaraj, SVP of Products at goMoxie, offered his advice to Forbes on how to improve customer communication during the uncertainty of COVID-19....
20 April, 2020
3 Ways Retail Can Survive the Impact of COVID-19
Retail can survive the COVID-19 impact through customer advocacy, advises goMoxie’s Mark Finch....
08 April, 2020
Retailers can Eliminate Returns by Making Them Unnecessary
The best retail return policy is the one that is unnecessary, advises goMoxie’s Mark Finch....
25 March, 2020
What Retailers Can Fix Right Now
Customers should not have to struggle to find information on product or service changes due to COVID-19. Here's how retailers can help....
20 March, 2020
Retailers Must Make Digital Customers a Priority
If businesses want to succeed, they must prioritize digital customers....
11 March, 2020
Harness Digital Guidance to Meet Modern Customers’ Expectations
goMoxie’s Mark Finch advises brick-and-mortar companies to focus on customers’ expectations when transitioning to the digital world....
24 February, 2020