Retailers can Eliminate Returns by Making Them Unnecessary
The best retail return policy is the one that is unnecessary, advises goMoxie’s Mark Finch....
25 March, 2020
eCommerce
What Retailers Can Fix Right Now
Customers should not have to struggle to find information on product or service changes due to COVID-19. Here's how retailers can help....
20 March, 2020
Retailers Must Make Digital Customers a Priority
If businesses want to succeed, they must prioritize digital customers....
11 March, 2020
Harness Digital Guidance to Meet Modern Customers’ Expectations
goMoxie’s Mark Finch advises brick-and-mortar companies to focus on customers’ expectations when transitioning to the digital world....
24 February, 2020
Revolutionize Digital Relationships with Contextual Guidance
Discover how insurance companies can enhance customer engagements while also acquiring more digital customers at scale!...
16 January, 2020
4 Eye-Opening Mobile Commerce Insights and What They Mean for Your Brand
The rise of mCommerce as the preferred digital channel means brands must optimize their mobile presence to engage and convert. Read these key trends and tips....
28 May, 2019
Winning Lifetime Customers in the Guided Economy
Learn how leading retailers are reducing bounce rates and increasing conversions with proactive engagement, which transforms one-time visitors into lifetime customers....
28 March, 2019
Moxie Concierge® Wins Big at 2018 Stevie® Awards
Moxie received two awards at the 2018 Stevie Awards for Sales & Customer Service, an annual ceremony recognizing the achievements of sales, customer support, and call center professionals. Moxie won in the categories of New Products & Services and Customer Service Success for its Moxie...
18 May, 2018
Proactive Chat Drives Online Sales
In a recent article by Forrester in which 10 major retailers were reviewed, Dell was found to be the only one using web chat as part of its sales strategy. Moxie is proud to support the efforts of Dell through the implementation of live chat...
17 May, 2018
We Have Shifted into the Guided Economy
We are currently in the middle of a shift called the Guided Economy; the result of advances in technology. It’s not the underlying technology itself, but how it has made our lives more efficient and convenient. The Guided Economy is how technology has been guiding...
17 May, 2018