Moxie received two awards at the 2018 Stevie Awards for Sales & Customer Service, an annual ceremony recognizing the achievements of sales, customer support, and call center professionals. Moxie won in the categories of New Products & Services and Customer Service Success for its Moxie...
In a recent article by Forrester in which 10 major retailers were reviewed, Dell was found to be the only one using web chat as part of its sales strategy. Moxie is proud to support the efforts of Dell through the implementation of live chat...
We are currently in the middle of a shift called the Guided Economy; the result of advances in technology. It’s not the underlying technology itself, but how it has made our lives more efficient and convenient. The Guided Economy is how technology has been guiding...
Hawk Incentives, a leading provider of prepaid gift cards and incentives programs, needed a solution for common questions that slowed phone and email support times. Using proactive assistance, Moxie Concierge with Kbot digitally guides customers, reducing phone engagements by 20%!...
As businesses prepare for the General Data Protection Regulation (GDPR) to take effect on May 25, Moxie is helping companies provide contextual disclosures related to key components of the new regulations. Virtual, timely help for customers that explains why certain data is needed makes GDPR...
The 2018 Thanksgiving Cyber Weekend is still well into the future, but now is the time for online retailers to start mining 2017's statistics. We have prospected the data from Thanksgiving Day, Black Friday, Small Business Saturday, and Cyber Monday and arrived at 5 insights...
Digital guidance applications, which augment live chat, reduce customer struggle and decrease abandonment rates. Here are tips on how to choose the right digital guidance to engage and assist customers in the right way at the right time....
Customer struggles can make or break eCommerce sales. After all, if a customer is struggling, the chances are high they will lose patience and abandon their order....
Customer friction points can make or break conversions. Use this step-by-step guide to identify your customer’s online struggles....
Moxie can help you ‘be there’ for your customers with digital guidance. Failed promo codes, login and password errors, and confusion on form completions are reasons only 1-3% of online customers actually convert. That means over 4 trillion dollars are lost annually on abandoned orders. Tweet...