eCommerce

What Retailers Can Fix Now
What Retailers Can Fix Right Now

Customers should not have to struggle to find information on product or service changes due to COVID-19. Here's how retailers can help....

Moxie Concierge Wins Big at 2018 Stevie Awards
Moxie Concierge® Wins Big at 2018 Stevie® Awards

Moxie received two awards at the 2018 Stevie Awards for Sales & Customer Service, an annual ceremony recognizing the achievements of sales, customer support, and call center professionals. Moxie won in the categories of New Products & Services and Customer Service Success for its Moxie...

Proactive Chat Drives Online Sales
Proactive Chat Drives Online Sales

In a recent article by Forrester in which 10 major retailers were reviewed, Dell was found to be the only one using web chat as part of its sales strategy. Moxie is proud to support the efforts of Dell through the implementation of live chat...

Shift to the Guided Economy
We Have Shifted into the Guided Economy

We are currently in the middle of a shift called the Guided Economy; the result of advances in technology. It’s not the underlying technology itself, but how it has made our lives more efficient and convenient. The Guided Economy is how technology has been guiding...