eCommerce

Oriental Trading and Moxie Web Self-Service
Oriental Trading’s Summer of Self Service

From beach balls to curly drinking straws, Oriental Trading’s colorful catalog of products is sure to satisfy anyone looking to throw a summer party. Users on Oriental Trading’s website can browse hundreds of items, including toys, novelties, school supplies, and arts and crafts....

End Customer Struggle with Moxie Concierge
End Customer Struggle with Digital Guidance

Moxie can help you ‘be there’ for your customers with digital guidance. Failed promo codes, login and password errors, and confusion on form completions are reasons only 1-3% of online customers actually convert. That means over 4 trillion dollars are lost annually on abandoned orders. Tweet...

2017 crm excellence award
Moxie Wins 2017 CRM Excellence Award

Being there for your customers is everything. That’s why Moxie is at the forefront of omni-channel engagement. With innovative technology, Moxie strives to offer customers useful guidance at every stage of their journey.It’s fitting, then, that TMC, a leading communications and technology media company, has...

BetVictor Wins Big with Moxie
BetVictor Wagers on Moxie Across the Board

The Grand National horse race is a big event for sports betting companies such as BetVictor.Up to 10 million people in the UK view the steeplechase on terrestrial television, and an estimated 600 million tune in worldwide.With 40 contestants, plenty of chances for upsets in...

Moxie Chat vs. Email Use Cases
The Difference in Live Chat and Email Channels for CX

When you’re looking to provide superior customer experience, it’s important to let your users engage with you through the channel of their choice, whether it’s chat, email, phone, or self-service.The following two charts from Moxie Insights shows how customers engaging with Moxie Concierge choose either...

Moxie New Proactive Solutions
Out with the old proactive, in with the new

It’s time for spring cleaning, so out with the legacy technology, in with modern, proactive customer engagement. eCommerce customers are chasing the “new” constantly. Can your digital storefront keep up?An eCommerce customer study that covered spring 2017 data, the State of Online Retail Performance Report,...

14 Mobile Engagement Strategy Recommendations from Moxie
14 Strategy Recommendations for Mobile Customer Engagement

The importance of mobile customer engagement for eCommerce brands is clear. Low mobile conversion rates reflect an increasingly fragmented customer journey through desktop web, mobile web, and mobile apps, leaving more opportunities for potential customers to abandon their journey with you altogether. Engagements can grab...

Moxie Retail Benchmarks Infographic
Infographic: Impact of Moxie Concierge on Retail Benchmarks

What retail benchmarks are you most looking to improve on your eCommerce site? Proactive, contextual customer engagement can help with important metrics such as Revenue Per Visit (RPV) and Average Order Value (AOV), as well as decrease support costs.Check out this infographic from Moxie Insights...

Mobile Apps are Key to eCommerce Tips from Moxie
Why eCommerce Brands Must Focus on Mobile App (Re)engagement

As technological capabilities improve, our phones are taking center stage in more sectors of our lives.  It seems we can do just about anything from a smartphone these days: order food and drink, arrange transportation and accommodation, get directions, chat, date. For many of us,...