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Oriental Trading and Moxie Web Self-Service
Oriental Trading’s Summer of Self Service

From beach balls to curly drinking straws, Oriental Trading’s colorful catalog of products is sure to satisfy anyone looking to throw a summer party. Users on Oriental Trading’s website can browse hundreds of items, including toys, novelties, school supplies, and arts and crafts....

End Customer Struggle with Moxie Concierge
End Customer Struggle with Digital Guidance

Moxie can help you ‘be there’ for your customers with digital guidance. Failed promo codes, login and password errors, and confusion on form completions are reasons only 1-3% of online customers actually convert. That means over 4 trillion dollars are lost annually on abandoned orders. Tweet...

Moxie Newegg Blog
Newegg Launches a New Customer Experience

How does North America’s leading online retailer of technology hardware ensure customer satisfaction? By giving customers the timely answers they’re looking for, via the method they prefer.Moxie is proud to announce that Newegg, an award-winning e-tailer offering thousands of different computer parts and electronics, has...

telephone on the way out blog
Traditional Phone Usage is on the Way Out

“Mr. Watson—Come here—I want to see you.”- Alexander Graham Bell to his assistant, Thomas A. Watson, on the first ever telephone, 1876.The telephone has taken on many forms since Mr. Graham Bell’s days, but has never undergone a more profound transformation than in the 21st...

Crate and Barrel Mobile Customer Experience
How Crate and Barrel is Using Moxie Concierge to Improve its Customer Experience

Moxie is excited to share that Crate and Barrel has deployed the Moxie Concierge SaaS solution for cross-platform digital engagement. The technology will enable the leading home furnishings retailer to:Connect with customers on their preferred digital communication channel and device Increase conversions Increase revenue...

Pain Point Pt.1
From Inconvenience to Opportunity: Moxie’s Customer Pain Point Series Pt. 1

Moxie recently sat down with representatives from some of the most recognizable luxury brands on the planet to conduct a retail-focused discussion on the online buying journey. Alongside them sat some of the most trusted national brands from supermarkets, fast food restaurants and commodity stores.What...