The key is striking a balance with your customers, engaging those who require assistance with experts when needed and providing expertise through guided self-service to a broader segment of customers and site visitors Guided Digital Commerce is one solution today, to keeping customer engagement a...
Purchasing insurance can be a complicated and confusing process. Almost all of us will have to buy it at some point, so it’s no surprise many consumers turn to the convenience of the web to shop for coverage....
Moxie can help you ‘be there’ for your customers with digital guidance. Failed promo codes, login and password errors, and confusion on form completions are reasons only 1-3% of online customers actually convert. That means over 4 trillion dollars are lost annually on abandoned orders. Tweet...
“Mr. Watson—Come here—I want to see you.” - Alexander Graham Bell to his assistant, Thomas A. Watson, on the first ever telephone, 1876. The telephone has taken on many forms since Mr. Graham Bell’s days, but has never undergone a more profound transformation than in the 21st...
Moxie recently sat down with representatives from some of the most recognizable luxury brands on the planet to conduct a retail-focused discussion on the online buying journey. Alongside them sat some of the most trusted national brands from supermarkets, fast food restaurants and commodity stores. What...