nGenera Offers Free Webinar with CRM Magazine: Five Tips to Exceptional Service in Tough Economic Times

Webinar to focus on increasing contact center productivity & generating revenue

Bellevue, WA – October 28, 2008 – Talisma® Corporation (, an nGenera company and the leading Customer Interaction Management (CIM) software solution provider, today announced a free Webinar sponsored by CRM Magazine: Five Tips to Exceptional Service in Tough Economic Times.

The live one‐hour Web event will be held Wednesday, November 5, 2008, at 11:00am PT / 2:00pm ET. To register and reserve your spot, please follow this link:

In today’s tough economy, retaining your customers is of paramount concern. Service organizations must find ways to dramatically increase agent productivity and reduce cost per interaction, while delighting customers. The answer to this challenge is to optimize your contact center’s multi‐channel customer service capabilities. With smart multi‐channel customer service, your organization can deliver the required exceptional customer experience by giving both your agents and customers the right tools to resolve issues quickly and easily on the first interaction.

David Lowy, Talisma’s best practices guru and Senior Director of Product Management, will provide five tips for delivering exceptional customer service in today’s tough economic climate. His one‐hour talk will be moderated by David Myron, CRM Magazine editorial director. David’s 5 Tips will include how to:

  • maximize knowledge management for assisted and self service channels
  • increase agent productivity with multiple, simultaneous chat and email interactions per agent
  • deliver more efficient, significant responses in less time leveraging agent productivity tools
  • help agents work smarter with more efficient workspaces
  • right channel every customer interaction