ICAT Selects Moxie to Provide Agents with Digital Communication via Live Chat
SAN BRUNO, Calif. — December 13, 2016 — Moxie Software, Inc., a leading provider of eCommerce customer engagement solutions, today announced that commercial property catastrophe insurance underwriter ICAT has deployed Moxie’s Live Chat digital engagement solution to simplify the online quote process for ICAT’s broker partners.
Moxie’s Live Chat technology enables customers to engage with ICAT in real time, eliminating pain points and increasing conversion rates. The solution allows ICAT underwriters to detect where and how in the process its brokers need assistance, and to provide immediate, hands-on support.
“Our customers told us that when they are quoting small commercial accounts they want an online experience similar to large retail websites where they can receive immediate attention to win the business and move on to the next account,” said Michael Ferber, Chief Information Officer for ICAT. “Live chat enables ICAT to be responsive, in-real-time, and provide fast, convenient, and relevant support to our brokers as they navigate the process.”
Nikhil Govindaraj, SVP, Products, for Moxie, said that live chat has fast become the preferred method of communication between businesses and customers, surpassing traditional methods such as the telephone, which force an interruption in the customer journey.
“Empowering businesses to provide a leading-edge digital commerce experience for their customers has been at the forefront of Moxie’s mission from the beginning,” said Govindaraj. “We are thrilled to have the opportunity to simplify the online quote process for ICAT’s customers, and to continue to provide innovative solutions to businesses across different industries.”
ICAT was founded in 1998 with the goal of helping homeowners and business owners in hurricane and earthquake prone regions of the United States recover from natural disasters. Business is produced in partnership with select retail agents and wholesale brokers. ICAT is an underwriter at Lloyd’s of London through ICAT Syndicate 4242, rated “A” (Excellent) by A.M. Best Company and “A+” (Strong) by Standard & Poor’s. The ICAT Syndicate 4242 has been a top performer in the Lloyd’s market over its nine years of underwriting at Lloyd’s. The company also underwrites on behalf of other U.S. based insurance companies and other syndicates at Lloyd’s of London. Boulder Claims, a subsidiary of ICAT, has successfully managed more than 22,000 catastrophe claims since its founding in 2005, including those from Hurricanes Charley, Frances, Katrina, Dolly, Ike, Isaac and Sandy. For more information, visit www.icat.com.
Moxie is changing the way ecommerce is done. Moxie anticipates what customers want, connecting and engaging with them through the entire digital journey, across devices. With Moxie’s customer engagement solutions, companies have the ability to deliver the right information, via the right channel (chat, email, knowledge or Web self-service), at the right time. More than 600 of the world’s leading brands in financial services, healthcare, high-tech, retail, travel and hospitality rely on Moxie to build loyalty and drive customer conversion and revenue. To learn more, please visit gomoxie2020.test.
Andrea Corry for Moxie
Kristen Coffel, Director of Marketing
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