Moxie Software Hosts Complimentary Webinar with Guest Speaker from Independent Research Firm on Customer Service Channel Preferences
Principal Analyst Kate Leggett Discusses How Brands Can Design Seamless Customer Service Across Channels
Who: Forrester Research, Inc., Principal Analyst Kate Leggett
What: The Secret Sauce of Customer Service Channel Preferences
When: Tuesday, April 9 at 1 p.m.ET/ 10 a.m. PT
Where: Free webinar. Register here.
SUNNYVALE, Calif., April 5, 2013 – Moxie Software™, Inc., the leading provider of customer-centric enterprise social software, today announced it is hosting a complimentary webinar with guest speaker, Forrester Research, Inc., Principal Analyst Kate Leggett addressing how enterprises can create relevant and seamless customer experience across communication channels. Enterprises will learn how to align communication channels to customer demand to break down siloed implementations.
Kate Leggett will share critical information to successfully implement customer service strategies across multiple communication channels, including:
- Understand adoption and customer satisfaction by channel across generations;
- Create a better self-service experience;
- Handle the growing use of online chat and social media; And
- Standardize the service experience across all communication channels.
About Moxie Software, Inc.
Moxie Software provides the only customer-centric enterprise social software suite that enables companies and organizations to effectively connect employees, customers and partners to engage in business, share knowledge and collaborate. Spaces by Moxie is a comprehensive solution that powers more than three billion social interactions per year for leading organizations in consumer services, financial, healthcare, high-tech and media and entertainment. Moxie Software’s customers are able to innovate faster, improve operational efficiencies and provide superior customer experiences. To learn more about Moxie Software, visit www.gomoxie.com.
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Moxie Software is trademark of Moxie Software, Inc. All other company and product names mentioned are used only for identification purposes and may be trademarks or registered trademarks of their respective companies.