Moxie Software Positioned in the “Leaders” Quadrant of the Magic Quadrant for CRM Web Customer Service
Evaluation Based on Completeness of Vision and Ability to Execute
MOUNTAIN VIEW, Ca. Oct.5, 2011 – Moxie Software, Inc. – the Social Enterprise Software Company, today announced it has been positioned by Gartner, Inc. in the “Leaders” quadrant of the 2011 “CRM Web Customer Service” report. Gartner defines as leaders the companies that “demonstrate market-defining vision and the ability to execute against that vision through products, services, demonstrable sales figures, and solid new references for multiple geographies and vertical industries. Clients report that the vendors deliver a high level of value and return on their commitment. The development team has a clear vision of the implications of business rules, and the impact of WCS on customer service requirements. A characteristic of a Leader is that clients look to the vendor for clues as to how to innovate in customer service. The vendor does not necessarily drive a customer toward vendor lock-in, but rather provides openness to an ecosystem. When asked, their clients reply that this product has affected the organization’s competitive position in their markets and helped lower costs. Leaders provide functionally diverse and rich WCS suites in which their own knowledgebase solution is part of the integrated offering and can be deployed and supported globally, and have at least six of the seven WCS framework components supported as an OEM solution.”
“We believe Moxie Software’s recognition by Garter as a leader in the CRM Web Customer Service market reconfirms the successful execution of our social enterprise vision, which drives better sales and service engagement between enterprises and their customers through any channel of choice,” said Tom Kelly, CEO of Moxie Software. “Moxie Software’s social enterprise tools manage more than 270 million sales and services interactions per month for leading brands across the world.”
Gartner differentiates the leaders in the 2011 WCS Magic Quadrant from the rest of the players by highlighting theirs, “Well-structured and strong knowledgebase with advanced search functionality that can handle both structured and unstructured data.” Moxie’s Customer SpacesTM integrated knowledgebase, proactive Web chat solution and collaborative browser functionality to assist customers with complex issues represent the core strengths of the solution.
Spaces by MoxieTM Applications allow companies to effectively communicate and collaborate by breaking the barriers between employees, partners and customers. Spaces TM applications include Employee Spaces TM — a social workspace built with the most innovative Web 2.0 collaboration tools for “The Way People Work;” Customer Spaces — the most comprehensive customer service suite supporting traditional and social media channels; and Knowledge SpacesTM — a knowledgebase application that enables customers and employees to co-create and share knowledge, capturing and distributing the correct answers in a knowledge repository for all users.
To learn how Moxie Software’s integrated suite works, please watch this demo.
About Magic Quadrant by Gartner
The Magic Quadrant is copyrighted 2011 by Gartner, Inc. The Magic Quadrant is a graphical representation of a marketplace at and for a specific time period. It depicts Gartner’s analysis of how certain vendors measure against criteria for that marketplace, as defined by Gartner. Gartner does not endorse any vendor, product or service depicted in the Magic Quadrant, and does not advise technology users to select only those vendors placed in the “Leaders” quadrant. The Magic Quadrant is intended solely as a research tool, and is not meant to be a specific guide to action. Gartner disclaims all warranties, express or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.
About Moxie Software, Inc.
Moxie Software, the Social Enterprise Software Company, enables companies to connect employees, customers and partners to engage in business, share knowledge and collaborate.