Moxie Software Hosts Free Webinar on Best Practices for Web Self-Service
Join Live Discussion with Former Research Director from Gartner, Inc., Johan Jacobs, and Learn How Organizations Can Deliver Superior Customer Experiences with Web Self-Service
Who: Former Research Director, Gartner, Inc., Johan Jacobs
What: Complimentary Webinar: Self-Service your Customers Will Love
When: Tuesday, November 12 at 1 p.m.ET/ 10 a.m. PT
Where: Register here.
SUNNYVALE, Calif., Nov. 7, 2013 – Moxie Software™, Inc., the leading provider of customer-centric enterprise social software, today announced it is hosting a complimentary webinar with former research director from Gartner, Inc., Johan Jacobs, on best practices for web self-service. With 60 percent of customers preferring to self-serve online, many organizations are deploying self-service portals and websites, but poor implementation is resulting in low adoption rates.
During the webinar, industry analyst Johan Jacobs will provide insights into the challenges and opportunities of web self-service, including:
- Self-service as part of a multichannel strategy;
- Moving beyond call deflection to new ROI measurements;
- Strategies to increase adoption rates and CSAT ratings; and
- New trends for capturing and delivering knowledge.
About Moxie Software, Inc.
Moxie Software provides the only customer-centric enterprise social software suite that enables companies and organizations to effectively connect employees, customers and partners to engage in business, share knowledge and collaborate. Spaces by Moxie is a comprehensive solution that powers more than three billion social interactions per year for leading organizations in consumer services, financial, healthcare, high-tech and media and entertainment. Moxie Software’s customers are able to innovate faster, improve operational efficiencies and provide superior customer experiences. Sign up for a free offer of Moxie Software’s enterprise social collaboration technology. To learn more details, please visit www.gomoxie.com
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Moxie Software is a trademark of Moxie Software, Inc. All other company and product names mentioned are used only for identification purposes and may be trademarks or registered trademarks of their respective companies.