Moxie Software Sponsors TSIA Webinar
EMC’s Incredible Chat Journey: Best Practices for Deploying or Expanding Chat
Hosted by John Ragsdale, VP of Research for TSIA, this webcast features Chris Gardner, Director of eServices from EMC.
EMC has achieved unparalleled success with live chat. They are now successfully using it with customers, partners and field agents. During this live webinar sponsored by Moxie Software, Chris Gardner, Director of eServices, tells the story of EMC’s incredible three year journey with live chat. Attendees will learn chat best practices from EMC, including:
- Why they moved from blended agents to dedicated chat agents.
- How they increased usage of this channel by over 500% in less than a year, increased first contact resolution, decreased resolutions times as well as achieved extremely high customer satisfaction for this channel.
- How they plan to build on these successes in the future.
John Ragsdale will also reveal new chat benchmark data which underscores the value of chat and its growing adoption among TSIA members.
WHEN & WHERE:
April 14, 2011 – 1pm ET / 10am PT
About Moxie Software, Inc.
Moxie Software provides the most intuitive and comprehensive social enterprise software for employee and customer through its Spaces™ by Moxie platform. Hundreds of the world’s most respected and innovative companies trust Moxie Software to empower their people to deliver innovative and exceptional results. Engage with Moxie Software at www.MoxieSoft.com.