Moxie Recognized by SIIA as Best Customer Service Solution
SAN BRUNO, Calif.–Moxie Concierge® has been named the Best Customer Service Solution of 2018 as part of the annual SIIA CODiE Awards. CODiE Award recipients are companies producing the most innovative business technology products across the country and around the world.
“Moxie Concierge is the leading solution in the guided digital commerce space. Our customers in retail, insurance, banking and travel are seeing increased revenue and driving customer acquisition by providing useful information throughout the digital journey. Consumers today expect guidance, and answers to questions they didn’t even know they had– Concierge provides that and we are thrilled for the industry recognition,” said Nikhil Govindaraj, SVP of Product at Moxie®.
“The 2018 CODiE Award winners are the most innovative, high-impact products in the market. We are happy to recognize these products and the power they have to transform the future of how we do business,” said Ken Wasch, President of SIIA.
The Software & Information Industry Association (SIIA), the principal trade association for the software and digital content industries, announced the full slate of CODiE winners during a special Award Ceremony in San Francisco on June 12.
The SIIA CODiE Awards are the industry’s only peer-reviewed awards program. The first-round review of all nominees is conducted by software and business technology experts with considerable industry expertise, including members of the industry, analysts, media, bloggers, bankers and investors. The scores from the expert judge review determine the finalists. SIIA members then vote on the finalist products, and the scores from both rounds are tabulated to select the winners. 51 awards were given this year for products and services deployed specifically for B2B software, information and media companies, including the all new Best Overall Business Technology Product, awarded to the product with the highest scores of both rounds of judging.
CODiE judges provided feedback that echoes Moxie’s focus on allowing brands to “be there” for consumers with guidance during every stage of the buying journey:
“[Moxie Concierge] takes chat to the next level – and a level beyond. Contextual Guidance solution that will help as well as enable hands-free upsell and cross-sell. Best I saw. Builds in elegant, sensible logic that helps customers and prospects where and when they need it.”
“Very practical go-to-market strategy to engage and ensure use (and value) quickly.”
“UX and applicability across many businesses.”
To learn more about the impact relevant, contextual guidance has in keeping customers on their journey and the path to conversion, visit GoMoxie.com
More information about the Awards is available at: siia.net/CODiE.
Details about the winning products can be found at http://www.siia.net/codie/2018-Winners
About the SIIA CODiE™ Awards
The SIIA CODiE Awards is the only peer-reviewed program to showcase business and education technology’s finest products and services. Since 1986, thousands of products, services and solutions have been recognized for achieving excellence. For more information, visit siia.net/CODiE.
Moxie is changing the way ecommerce is done. Moxie anticipates what customers want, connecting and engaging with them through the entire digital journey, across devices. With Moxie’s digital commerce solution, companies can guide customers with useful snippets of information increasing conversions without the need for human assistance. More than 600 of the world’s leading brands in financial services, healthcare, high-tech, retail, travel and hospitality rely on Moxie to build loyalty and drive customer conversion and revenue. To learn more, please visit www.gomoxie.com.
Moxie and Concierge are trademarks or registered trademarks of Moxie Software, Inc. or its affiliates.
All other trademarks mentioned herein are used for identification purposes only and are trademarks of (and may be registered trademarks of) their respective companies.