Newegg Enhances Mobile Customer Experience with Moxie Self-Service and Live Chat
SAN BRUNO, CA – October 18, 2016 — Moxie Software, Inc., a company that unites digital communication channels via self-service, live chat and email into a concierge-like experience, today announced that the leading tech-focused e-retailer in the United States, Newegg, has deployed the Moxie solution to assist customers throughout their digital journey.
Using Moxie, companies like Newegg can offer a concierge-like experience to their customers, delivering the right information at the right time by uniting three digital communication channels: 1) self-service via contextual information presented at the right time (with no human resources required), 2) live chat and 3) email. The Moxie solution provides a user-friendly administration to iterate business rules and analytics that provide visibility into the performance of the digital engagement channels. Through Moxie, Newegg customers can now choose to self-serve 24/7 from any device or chat live with a Newegg representative.
“Moxie’s digital engagement technology enables us to provide relevant assistance to our loyal customers, especially those who prefer to self-serve,” said Sue Martin, VP of Customer Service at Newegg. “Through the Moxie self-service portal, our customers can be on their mobile device and easily find valuable product information on their own whenever they’d like. Additionally, when a customer requires live assistance, Moxie’s live chat allows that person to instantly connect with a Newegg representative.”
Nikhil Govindaraj, SVP, Moxie, said “Newegg is a great example of an online retailer using the Moxie solution to understand customer behavior, and use that information to guide customers via self-service and live chat throughout their digital journey. With Moxie, enterprises like Newegg are able to provide relevant self-service with options to live chat to meet the demand of today’s mobile multitaskers.”
Moxie is changing the way ecommerce is done. Moxie anticipates what customers want, connecting and engaging with them through the entire digital journey, across devices. With Moxie’s customer engagement solutions, companies have the ability to deliver the right information, via the right channel (chat, email, knowledge or Web self-service), at the right time. More than 600 of the world’s leading brands in financial services, healthcare, high-tech, retail, travel and hospitality rely on Moxie to build loyalty and drive customer conversion and revenue. To learn more, please visit www.gomoxie.com.
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©2016 Moxie Software Inc. All rights reserved. Moxie and Moxie Software are trademarks of Moxie Software, Inc. All other company and product names mentioned are used only for identification purposes and may be trademarks or registered trademarks of their respective companies.