VirtuOz and Moxie Software to Present The Next Evolution of Customer Service
Webinar available OnDemand
EMERYVILLE, CA – February 23, 2012 – VirtuOz, Inc., the leading provider of intelligent virtual agents (IVAs) for online marketing, sales, and support, announced that the free Webinar “The Next Evolution of Customer Service,” is now open for registration. Presented by David Lowry, vice president of product management at Moxie Software, and Pam Kostka, chief marketing officer at VirtuOz, the discussion will focus on how companies are using a multi-channel customer service approach to meet the demands of today’s digital-savvy consumer. The webinar will also cover how companies are achieving:
- 15 percent improved agent productivity
- 10 percent higher customer satisfaction associated with integrated solution
- Consistent cross-channel experience with seamless escalation
Who: David Lowy of Moxie Software and Pam Kostka of VirtuOz
What: “The Next Evolution of Customer Service”
When: Tuesday, February 28, 2012
Time: 10 a.m., PST/ 1:00 p.m. EST
Where: Register here: http://resources.moxiesoft.com/virtuoz_webinar.html
About Moxie Software, Inc.
Moxie Software, the Enterprise Social Software Company, enables companies to connect employees, customers and partners to engage in business, share knowledge and collaborate.
Moxie Software provides the most complete and intuitive enterprise social software for employee and customer engagement through Spaces™ by Moxie applications. These highly intuitive, user-centric applications were designed for “The Way People Work” through collaboration with world-renowned design and innovation firm IDEO and incorporating the thought leadership from Moxie Insight. Companies using Moxie Software’s solutions are able to innovate faster, and improve operational efficiencies and customer support. To learn more about Moxie Software, visit gomoxie2020.test.
VirtuOz is the leader in Digital Customer Relationships, enabling large and mid-market enterprises to use Intelligent Virtual Agents to provide world-class online marketing, sales, and support channels, ensuring a high quality user experience while improving operational performance. Recognized by the American Business Awards, Best in Biz 2011 and Tech Awards Circle, the company’s award winning intelligent virtual agents offer companies a new channel for online self-service that delivers the best possible customer experience at one-tenth the cost of traditional channels. VirtuOz solutions combine best-in-class virtual agent solutions with best practices across agent development, deployment, and optimization to deliver predictable and measurable results. Intelligent virtual agents are predicted to become the new standard for customer interaction in the next few years. VirtuOz leads the market for successful use of intelligent virtual agents, having processed over 166 million conversations on behalf of its customers in 2011 and with the largest number of live enterprise intelligent virtual agents for Global 2000 companies including PayPal, Michelin, SFR, H&R Block, and Symantec. More information about VirtuOz can be found at www.virtuoz.com.
Moxie Software, Spaces, Employee Spaces, Customer Spaces and Knowledge Spaces are trademarks of Moxie Software, Inc. All other company and product names mentioned are used only for identification purposes and may be trademarks or registered trademarks of their respective companies.
VirtuOz is a trademark of VirtuOz, Inc. All other company and product names are trademarks or registered trademarks of their respective holders.