Moxie Software Hosts Free Webinar on Traditional and Social Customer Service Strategies
Social CRM Industry Expert Paul Greenberg to Discuss Best Practices to Add Social Channels To Customer Service
|Who:||Moxie Software and Paul Greenberg, Social CRM industry expert|
|What:||Free, live webinar: Don’t Let Social Sabotage Your Customer Service Strategy|
|When:||Thursday, May 12th at 10 a.m. PT/ 1 .m. p.m. ET|
MOUNTAIN VIEW, Calif. – May 10th, 2011- Moxie Software™, the social workspace, today announced it will host a free, live webinar on May 12th with the participation of Social CRM industry expert Paul Greenberg. The webinar will focus on discussing best practices enterprises can adopt to support their traditional and social customer service channels, including:
- How to balance social and traditional services
- How and why to add social as a customer service channel
- What the social customers expect and how to engage with them
- How to leverage social communities to create a lasting, loyal evangelist
As companies focus their attention on social customer service channels, they are unintentionally disregarding traditional forms of service. While social channels are gaining relevance, traditional channels are still the most prevalent, and it is impossible for enterprises to create an exceptional social service experience if they provide a sub-par experience via traditional support channels.
About Moxie Software, Inc.
Moxie Software, the social workspace, enables companies to connect employees, customers and partners to engage in business, share knowledge and collaborate.
Moxie Software provides the most complete and intuitive social enterprise software for employee and customer engagement through Spaces™ by Moxie applications. These highly intuitive, user-centric applications were designed for “The Way People Work” through collaboration with world-renowned design and innovation firm IDEO and incorporating the thought leadership from Moxie Insight. Companies using Moxie Software’s solutions are able to innovate faster, and improve operational efficiencies and customer support. To learn more about Moxie Software, visit www.gomoxie.com