Concierge Named SIIA Business Technology CODiE Award Finalist
Moxie Concierge® Named SIIA Business Technology CODiE Awards Finalist

Moxie Concierge is a 2018 SIIA CODiE Awards finalist for Best Customer Service Solution. Moxie Concierge is recognized for delivering targeted, proactive ecommerce engagements that anticipate and meet customers' needs. Moxie Concierge is changing customer engagement at every step of the online journey....

Moxie Concierge Wins Big at 2018 Stevie Awards
Moxie Concierge® Wins Big at 2018 Stevie® Awards

Moxie received two awards at the 2018 Stevie Awards for Sales & Customer Service, an annual ceremony recognizing the achievements of sales, customer support, and call center professionals. Moxie won in the categories of New Products & Services and Customer Service Success for its Moxie...

Proactive Chat Drives Online Sales
Proactive Chat Drives Online Sales

In a recent article by Forrester in which 10 major retailers were reviewed, Dell was found to be the only one using web chat as part of its sales strategy. Moxie is proud to support the efforts of Dell through the implementation of live chat...

Shift to the Guided Economy
We Have Shifted into the Guided Economy

We are currently in the middle of a shift called the Guided Economy; the result of advances in technology. It’s not the underlying technology itself, but how it has made our lives more efficient and convenient. The Guided Economy is how technology has been guiding...

Hawk Incentives Rolls Out Moxie Concierge with Kbot

Hawk Incentives, a leading provider of prepaid gift cards and incentives programs, needed a solution for common questions that slowed phone and email support times. Using proactive assistance, Moxie Concierge with Kbot digitally guides customers, reducing phone engagements by 20%!...

Moxie Provides Contextual Guidance for GDPR Compliance

As businesses prepare for the General Data Protection Regulation (GDPR) to take effect on May 25, Moxie is helping companies provide contextual disclosures related to key components of the new regulations. Virtual, timely help for customers that explains why certain data is needed makes GDPR...

5 Insights from 2017's Thanksgiving Cyber Weekend
5 Insights from Cyber Weekend

The 2018 Thanksgiving Cyber Weekend is still well into the future, but now is the time for online retailers to start mining 2017's statistics. We have prospected the data from Thanksgiving Day, Black Friday, Small Business Saturday, and Cyber Monday and arrived at 5 insights...

Demo: Moxie Kbot Chat Deflection

Moxie Kbot uses natural language search technology to deflect chats for common service questions and immediately deliver an answer that is at least 80% likely to resolve the inquiry. Kbot can draw from the same knowledge base articles available to chat agents and employees, ensuring your customers get...