Proactive Chat lets your experts know when a customer has stopped making progress toward completing a transaction. Through rules-based or agent-initiated triggers, Proactive Chat invites a customer to engage with your experts. Proactively engaging visitors makes them more likely to complete a transaction.
Proactively engage your website visitors to solve problems and up-sell. Your customers can discover products and services they might not have found without assistance.
Anticipate user struggle and reach out before the customer picks up the phone.
Real-time tracking of shopping-cart value, leads, referrals, and page visits help you track and engage the right customers.
Don’t let confused or hesitant customers bounce. Timely intervention can mean the difference between completing a transaction and losing a customer.