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Browse our collection of white papers highlighting best practices, customer experience research and more.
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Own a comprehensive, printable explanation of each of our service lines, including detailed tech specs.
Ready for more completed forms, extra policy purchases, and lasting customer loyalty? Download your complimentary ebook and discover ways to engage with customers that gets results, including real-world guidance strategies used by AIS Insurance, a subsidiary of Mercury Insurance.
Marketers are constantly generating campaigns to feature new products and promotions that acquire customers. Don’t just stop there! Download the Campaign Engagement Planner template to start building your own engagement campaigns that accelerate and increase your campaign results.
The key to prevent abandonment is anticipating and proactively addressing your customers’ pain points through the checkout experience. Download 5 Ways to Prevent Cart Abandonment eBook (written by Retail TouchPoints) to find new ways to enhance the customer experience to achieve results.
Holiday shoppers are going mobile like never before and they expect the same holiday spirit from their digital engagements. Download our complimentary Holiday Readiness Guide for 4 must-haves to increase conversion and average order value this season.
Brands must deliver a compelling and unique experience to each customer. Download our complimentary Live Chat Handbook: A Practical Guide to Drive Engagement for insights to help you leverage live chat to meet and exceed your goals.
Today’s digital customer is mobile and multitasking, working across multiple channels and devices, often simultaneously. Learn how to successfully attract and retain the digital customer with this complimentary ebook from Moxie and Paul Greenberg.
With the exponential growth of smart phones and tables, deploying a mobile engagement strategy is no longer a competitive advantage but an eCommerce necessity! Successful mobile eCommerce sites need to address four stages to optimize brand interactions and drive conversions. Download Moxie’s Ultimate Mobile eCommerce Checklist to ensure your mobile site is ready to guide and convert visitors in 2017.
How can today’s savvy marketer impact conversion rates and rise ahead of the competition? Download our quick reference guide for 4 ways to drive up conversion rates by understanding the expectations and behaviors of consumers.
How can you provide experiences to drive conversions and loyalty? The answer is to anticipate intent, connect in real time, and engage customers throughout their journey. Get started today with this complimentary ebook Customer Engagement: The Future is Proactive.
Take a closer look at the shift in customer self-service, the difference between traditional and knowledge-based digital engagement, and how offering a more proactive, knowledge-based digital experience can affect your company’s bottom line as much as it does customer satisfaction. Catch up with the self-service revolution with this complimentary ebook.
Moxie Kbot uses natural language search technology to deflect chats for common service questions and immediately deliver an answer that is at least 80% likely to resolve the inquiry.
Kbot can draw from the same knowledge base articles available to chat agents and employees, ensuring your customers get consistent answers no matter how they choose to contact you.
Learn more about Moxie Kbot.
The Moxie Suite acts as a resource and guide to help customers through the phases of the decision journey. A recent Forrester Research study found that 53% of customers are likely to abandon their purchase if they can’t find a quick answer to their question. Learn more about Moxie Suite and how contextual information can help your customers complete their online journey.
With Moxie Concierge’s self-service portal, ecommerce business can reduce support costs, increase customer satisfaction, and boost conversion rates. Your customers want to self-serve. Empower them with Moxie Concierge’s web self-service portal.
Moxie transforms the digital experience, delivering targeted, proactive engagements to anticipate customer needs throughout their journey across any device. See how easy it is to start engaging with your customers with Moxie’s Engagement Mapper.
Moxie VP of Products, Nikhil Govindaraj, detailed the latest advancements in digital engagement empowering travel businesses to anticipate intent and connect with travel customers in real time on desktop and mobile.