Vitacost: Healthy Living & Strong Digital Engagement

Webinar Hosted by Moxie

FEATURED
CLIPS

Want the highlights? Quickly navigate to the sections that are relevant to your work.

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Watch the Full Presentation

Don’t want to miss anything? Watch the full on-demand recording here!

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Presentation

Download the slides to see how Vitacost created a seamless, easy customer experience.

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a Demo

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Featured Clips

For quick reference, we’ve compiled a few of the most informative clips from the presentation so that you can quickly recap the key points and find solutions to similar challenges you may be facing.

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We can show you how to target your own digital engagements to increase your conversions too.

Watch the Full Presentation

We invited Vitacost to share the details on how they get 40% of visitors to self-serve and why they escalate to live chat to sell and support.

In this exclusive 30-minute on-demand webinar, you’ll learn:

  • Why they implemented self-service, chat and email (especially relevant in today’s 24/7 lifestyle)
  • Which of their channels is generating the highest customer satisfaction
  • #1 way they use reporting to optimize live chat … and one 45% of companies don’t do!

Download Slides

Learn how this retailer, awarded for top customer service in 2019 by Newsweek in the sports and fitness segment, continues to delight its customers with digital engagements.

By providing the right piece of information upfront, customers can get the assistance they need without human intervention. This creates a seamless, effortless experience. Kbot is built with this in mind and to help companies like Vitacost scale its customer service without scaling FTEs.

While Kbot proactively provides needed information to customers, it has the added benefit of seamless escalation to chat without the customer leaving the page, keeping them focused and clear on the transaction at hand, decreasing cart abandonment and increasing revenue.

See firsthand how Moxie can drive sales and boost loyalty.

Ready to Get Started?

Now that you’ve seen how Vitacost did it, how will you apply what you’ve learned to enhance your customer interactions and boost sales?

Please fill out the form below to request a demo: