After deploying the Moxie Suite, your expected additional gross profit over a three year period would equal
A Forrester TEI study on Moxie found:
Return On Investment 626%
A potential ROI of 626% can be realized by deploying the Moxie Suite of live chat, email, and knowledgebase solutions.
Agent Efficiency 2.5 x Improvement
Agents who handle chat and email are up to 2.5x more efficient than phone agents.
Online Conversions 4% Increase
Live Chat used during the sales journey boosts conversions.
Labor Savings Knowledgebase
Pre-determined standardized responses are used to address customer inquiries.
Payback Less than 1 Month
Forrester Consulting proved Moxie’s payback period to be 0.6 months.
Labor Savings Email
Management and handling of incoming email is automated for cost savings.
