According to Forrester Research, self-service usage increased from 67% in 2012 to 76% in 2014, while phone usage remained flat.
Your customers want to self-serve. Providing relevant information through a self-service portal is a standard for today’s online businesses. goMoxie’s Self-Service functions across platforms, enabling you to provide smarter support with less manpower.
Customers expect all the same functionality of desktop browsing while on the go. goMoxie makes searching for answers on mobile easy.
With goMoxie, your web self-service experience is singular and seamless across desktop computers, mobile phones and tablets, striking a perfect balance between aesthetics and functionality.
With goMoxie Self-Service portal, businesses can reduce support costs, increase customer satisfaction, and boost conversion rates. Your customers want to self-serve. Empower them with goMoxie’s Self-Service portal.
With goMoxie, your digital self-service experience is singular and seamless across desktop computers, mobile phones, and tablets, striking a perfect balance between aesthetics and functionality.
Agent-friendly administration tools allow administrators to immediately impact the customer experience and proactively manage your web self-service portal without IT support.
When customers struggle to find what they are looking for, goMoxie invites them to chat with an agent, ensuring your customers will always have a positive brand experience.