The goMoxie Vision

Simplifying experiences in an increasingly complicated digital world.

Guiding Simply, Growing Quickly.

Bring your online business into the era of the Guided Economy with goMoxie’s digital guidance platform. The advanced suite of customer assistance tools anticipates what your users need and guides them through the online journey with useful snippets of information.

Guidance is all around us, from re-routing us around hazards to reminding us to adjust the thermostat. Consumers have come to expect a new level of guidance from the companies they choose to do business with.

goMoxie’s Guide and Interact customer engagement products enable your business to advance in the Guided Economy.

Award-Winning Solutions to Further Your Business

From best practices to technological innovation, goMoxie is consistently recognized for our commitment to revolutionizing the online journey for goMoxie customers — and yours.

goMoxie Awards

2021 American Business Awards® for Technical Innovation of the Year

goMoxie Awards

AI Excellence Award

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goMoxie Awards

Stevie® Award for Sales and Customer Service Category for Best Use of Customer Insight

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goMoxie Awards

2020 Engage Awards Best Use of Customer Insights

goMoxie Awards

Stevie® Award for Company of the Year, Women in Business

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goMoxie Awards

Stevie® Award for COVID-19 Response Most Valuable Employer

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goMoxie Awards

Stevie® Award for Employer of the Year

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goMoxie Awards

Stevie® Award for eCommerce Sales and Customer Service Solutions

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goMoxie Awards

SIIA CODiE Winner

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goMoxie Awards

Stevie® Award for New Products & Services and Customer Service Success in Financial Service Industries

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goMoxie Awards

TMCs’ CUSTOMER Magazine CRM Excellence Award

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goMoxie Awards

Stevie® Award for Employer of the Year in Computer Software – Up to 250 Employees

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Guiding Success

2006

Founded

600

Customers

626%

ROI

0.6

Mos. Payback

DNA for Innovation

goMoxie is a privately held company backed by experienced investors and led by a team of proven leaders who have delivered successful enterprise eCommerce solutions for some of the most respectable names in tech. Individually, their track records speak for themselves. Collectively, their capabilities are unlimited. Meet goMoxie’s leaders:

goMoxie CEO Rebecca Ward

Rebecca Ward

President and CEO

Rebecca Ward has funneled a passion for eCommerce innovation and digital customer experience into a career of managing high-growth technology companies. Currently the president and CEO of goMoxie, Ward is dedicated to improving consumer experiences and changing how brands approach ecommerce and consumer digital sales and service journeys. Prior to goMoxie, Ward served as CEO at customer experience management company Tealeaf, where she gained an understanding of how often consumers struggle to do business online and how often they abandon because of it. She brought that experience to goMoxie, instilling a vision to eliminate customer struggle by using digital guidance. Earlier in her career, she was Group President of Digex, a public company that powered leading eCommerce websites, and held leadership roles at GTE Internetworking.

Ward holds a Bachelor of Science in Engineering Technology from Northeastern University, and a Master of Science in Computer Science from Boston University. She completed MIT Sloan School of Management’s Executive Program in Business Management.

Alan “Sparky” Heitmann

Chief Operating Officer

Sparky Heitmann brings over two decades of experience in growing successful companies to his role as chief operating officer. At goMoxie, he spearheads the company’s worldwide professional services, finance and business administration duties. Prior to joining goMoxie he led worldwide operations and finance at Tealeaf. He also served as VP of client management for Ask Jeeves Business Solutions where he was responsible for a portfolio of global clients. In nearly a decade at Arthur Anderson Business Consulting, Heitmann managed large-scale client engagements with companies such as Cisco Systems and Sun Microsystems, and also managed a multi-million business unit as director of consumer relations for Iomega Corporation. Sparky holds a Bachelor of Science degree in Finance and Accounting from the University of North Carolina at Chapel Hill.

David Boyer

SVP Product Development

As senior vice president of product development, David Boyer brings 20 years of experience to his role of determining the expansion of goMoxie products into emerging verticals and industries, as well as the development of new strategic initiatives. Boyer has led numerous product development teams, most recently at BroadVision where he helped develop and support the company’s product lines, including Portal, Commerce and the Enterprise Collaboration Platforms. Boyer holds a Master of Science degree from Indiana University, and is an avid cyclist.

Nikhil Govindaraj

SVP, Products

As SVP of products at goMoxie, Nikhil Govindaraj brings over 20 years of experience in CRM, Customer Service and eCommerce to expand the company’s industry-leading, category-defining products to further benefit the company’s clients. He also spearheads product research and innovation as the company expands into new markets and opportunities. Govindaraj first joined goMoxie in 2000, and has advanced in several key roles throughout program and product management, as well as sales engineering. Govindaraj earned his MBA in systems and marketing from Symbiosis International University in India.

Ira Pollack

SVP World Wide Sales

Ira Pollack joins goMoxie with more than 18 years of enterprise software sales experience, including six years leading a successful worldwide sales team at Tealeaf.

Prior to Tealeaf, Pollack served as Senior Vice President of Worldwide Sales for the Business Interaction Division of BEA Systems. Ira joined BEA from Plumtree Software (acquired by BEA in October 2005), where he served as Vice President of Worldwide Sales. After leading the integration efforts for both Plumtree and Fuego Software sales organizations into BEA, Pollack guided the growth of BEA’s license revenue from approximately $30M in 2005 to $80M by 2008. His previous experience includes VP positions at Consumer Industrial Markets and BearingPoint Consulting. Pollack holds an MBA from San Francisco State University and a BA from the University of California, Santa Barbara.

Tara Sporrer

SVP Marketing

Tara Sporrer brings over 20 years of customer operations and marketing experience in the enterprise software industry. As goMoxie’s senior vice president of marketing, she is responsible for delivering corporate communications and marketing programs that drive the company’s market presence, revenue, and overall profitability.

Prior to goMoxie, Sporrer served as director of worldwide customer operations, alliance management, and web marketing at Talisma where she developed the company’s core messaging and brand identity across all digital channels, as well as facilitating sales and strategic partnership alignment. She also previously managed customer and sales operations at eAssist Global Solutions, where she provided enterprise-wide development and support for critical sales and marketing functions; and managed key retail accounts — including Deal Time, Esprit and Estee Lauder — while serving as an account director at web marketing agencies Epidemic Marketing and Double-Click.

Patrick Maroney

General Counsel and Secretary

Patrick Maroney is the general counsel and secretary of goMoxie. He leads the company’s legal department and manages all aspects of the company’s worldwide legal affairs, including corporate, commercial, intellectual property, litigation and compliance matters. Maroney previously worked as a corporate and securities attorney at DLA Piper LLP. He earned his J.D. from Vanderbilt University School of Law and holds an undergraduate degree from the University of Florida.

Put goMoxie’s experience, expertise, and energy to work for you.

Board of Directors

Rebecca Ward

President and CEO

Rebecca Ward has funneled a passion for eCommerce innovation and digital customer experience into a career of managing high-growth technology companies. Currently the president and CEO of goMoxie, Ward is dedicated to improving consumer experiences and changing how brands approach ecommerce and consumer digital sales and service journeys. Prior to goMoxie, Ward served as CEO at customer experience management company Tealeaf, where she gained an understanding of how often consumers struggle to do business online and how often they abandon because of it. She brought that experience to goMoxie, instilling a vision to eliminate customer struggle by using digital guidance. Earlier in her career, she was Group President of Digex, a public company that powered leading eCommerce websites, and held leadership roles at GTE Internetworking.

Ward holds a Bachelor of Science in Engineering Technology from Northeastern University, and a Master of Science in Computer Science from Boston University. She completed MIT Sloan School of Management’s Executive Program in Business Management.

Ken Goldman

Kenneth Goldman

President, Hillspire

Mr. Goldman is the current President of Hillspire, a family office management company, responsible for financial and administrative functions, along with real estate, aviation and maritime activities.

Mr. Goldman is the former chief financial officer of Yahoo!, Inc responsible for Yahoo!’s global finance functions including financial planning and analysis, controllership, tax, treasury and investor relations since October 2012. Prior to that, Mr. Goldman served as senior vice president, finance and administration, and chief financial officer of Fortinet, Inc, a provider of unified threat management solutions, from September 2007 to September 2012. From August 2000 until March 2006, Mr. Goldman served as senior vice president, finance and administration, and chief financial officer of Siebel Systems, Inc. During a professional career spanning over forty years, Mr. Goldman has served as CFO of multiple public and private companies and as CFO has helped take three companies public. In addition, Mr. Goldman’s experience includes board director, audit committee chairman and financial advisory roles at more than 40 corporate boards, of which over 10 have gone public while he was a board member. Mr. Goldman also currently serves on the board of directors of NXP Semiconductor, Trinet, RingCentral, Zuora, GoPro, Inc. and the SASB Foundation; and other non-profit boards such as the RFK Human Rights Board, and formerly Lucile Packard Children’s Hospital Foundation Board.

Mr. Goldman was a member of the Board of Trustees of Cornell University from 2005 to 2013 and was subsequently designated as Emeritus Trustee; and is currently on the Harvard Business School California Research Center Advisory Board. Mr. Goldman was appointed in January 2015 to a three-year term to the Public Company Accounting Oversight Board’s (PCAOB’s) Standing Advisory Group (SAG). He was a member of the Treasury Advisory Committee on the Auditing Profession over the years 2007-2008, and from December 1999 to December 2003, Mr. Goldman served on the Financial Accounting Standards Advisory Council (FASAC).

Mr. Goldman holds a B.S. in Electrical Engineering from Cornell University and an M.B.A. from the Harvard Business School.

Ren Riley

Ren Riley

Venture Partner, Fin

Ren Riley is a Venture Partner at Fin where he is focused on sourcing and consummating primary and co-investment opportunities and adding value to our portfolio companies. Ren brings 25 years of experience in the financial services sector and has been an active participant and investor in the venture capital industry for over 20 years.

He is currently the co-founder and managing director of Enclave Liquidity Partners, a venture firm he co-founded in 2019, delivering liquidity solutions to founders, executives, and key shareholders of late-stage private growth companies.

Prior to Enclave, Ren was a Partner at Robertson Stephens, an RIA providing wealth management services for high-net-worth individuals and family offices. Positions during his tenure at the firm also included CEO and Head of Alternatives.

Prior to Robertson Stephens, Ren spent 16 years with Oak Investment Partners, where he became a General Partner in 2006. His primary focus was on emerging growth, multi-stage investments in the Internet, mobile, FinTech and enterprise software and services sectors, around the globe. He remains a Venture Partner at Oak today, serving on the Boards of several private companies. Ren began his career working in the corporate finance division of the original Robertson Stephens, a technology-focused investment bank based in San Francisco, where he was a Senior Associate. Ren holds an AB in Government from Dartmouth College.

Warren Weiss

Warren Weiss

General Partner, Foundation Capital

Warren Weiss displays his passion for building great businesses by identifying superstar entrepreneurs to drive organizational success, investing primarily in emerging software companies, both licensed and Software as a Service (SaaS). Prior to joining Foundation Capital in 2002, Weiss spent 25 years in the software industry leading companies like Asera, Prism Solutions (IBM), SQRIBE Technologies (Oracle) and SMI through critical growth periods, and holding senior executive positions at Next Software (Apple), Continuum (Computer Sciences Corporation) and Management Science America (INFOR).

Weiss holds a Bachelor of Science degree from Western Illinois University, and serves on the boards of goMoxie, Trufa, Cyphort, ForgeRock, SilkRoad Technologies, Silver Spring Networks and Visier. His past investments include CliQr Technologies (acquired by Cisco), eMeter (acquired by Siemens) and MarkMonitor (acquired by Thomson Reuters). Weiss was named to the 2012 Forbes Midas List of Technology’s Top Investors for his work with Silver Spring Networks.

Susan Whiting

Susan Whiting

Board Director and Executive Advisor

Susan Whiting is a recognized leader in understanding consumer behavior and in operating audience measurement and media research companies. She currently serves as a board director and executive advisor to publicly traded companies and private independent ventures. Ms. Whiting serves on the board of directors for Alliant Energy Corporation (LNT), Kemper Corporation (KMPR), Hyde Park Angel Investments and PageVault. She most recently served as Vice Chair of Nielsen, the largest global research company measuring what consumers “watch” and “buy” in over 106 countries. While a business to business company, it remains a consumer brand that provides information about the consumption of programming, extending to social media and mobile platforms.

Susan joined Nielsen in a management development program and helped build and eventually lead the company’s expanding business. She became CEO/Chair of Nielsen’s global media business and then Vice Chair of the parent company. The Nielsen Media business sits at the center of video and audio advertising and programing industry. Nielsen is a science and technology business driven also by a deep understanding of consumer behavior. While a business to business company, it remains a consumer brand that provides critical performance information about the consumption of programming, extending to social media and mobile platforms.

Susan’s management experience included the start-up development of audience measures for cable television. Later roles spanned strategy, sales, product development, operations, and senior leadership as well as overseeing a global P&L, with direct responsibility of over 9,000 employees and 50% of the profits for the company. The company transitioned from public to private company in 2006, then back to a public company in 2011. Susan helped see the company through the transition effectively, through organic growth and acquisition stages. In 2006, when Nielsen was sold to a group of private equity investors, Susan stayed to assist the incoming chairman in leading the transition. This included strengthening and building corporate capabilities related to global brand and reputation: government and public affairs, corporate communications and marketing. She became Nielsen’s first Chief Diversity Officer as part of the role of Vice Chair, and led Nielsen’s efforts to create a highly successful global Diversity & Inclusion program.

Ms. Whiting is also a volunteer leader and board member for not for profit organizations.

Careers

goMoxie’s got you covered

goMoxie offers perks & benefits including:

MEDICAL

Our medical plans include two PPO options for US employees. We offer a Health Savings Account for our high deductible PPO which goMoxie will also contribute to each month. We also have Flexible Spending Accounts for out-of-pocket medical and child care expenses.

EMPLOYEE ASSISTANCE

Employee Assistance Plan, Basic Life Insurance, Accidental Death & Dismemberment Insurance, Short- and Long-Term Disability Insurance. goMoxie also offers a number of Voluntary Benefits to choose from.

TIME OFF & 401K

goMoxie gives all full-time employees 20 days of PTO as well as 11 paid holidays per year. We also have a 401k Plan which all employees are eligible to participate in. In California, employees receive commuter benefits which can be paid for through a pre-tax payroll deduction.

Locations:

Moxie HQ San Bruno CA
San Bruno, California
Moxie Bellevue WA
Bellevue, Washington
Moxie Reading UK
Reading, England

Open Positions

We are collaborative. We are creative. We are goMoxie. Browse our open positions below, and don’t be discouraged if you don’t see anything that matches your skill set. We are always looking to develop relationships with the best and brightest in every arena. Send us your resume at jobs@gomoxie.com.

Regional Sales Director – UK

London, UK

Senior Software Development Engineer

Austin, TX, US

Connect with goMoxie