Author: Moxie

Moxie Chat vs. Email Use Cases
The Difference in Live Chat and Email Channels for CX

When you’re looking to provide superior customer experience, it’s important to let your users engage with you through the channel of their choice, whether it’s chat, email, phone, or self-service.The following two charts from Moxie Insights shows how customers engaging with Moxie Concierge choose either...

Moxie New Proactive Solutions
Out with the old proactive, in with the new

It’s time for spring cleaning, so out with the legacy technology, in with modern, proactive customer engagement. eCommerce customers are chasing the “new” constantly. Can your digital storefront keep up?An eCommerce customer study that covered spring 2017 data, the State of Online Retail Performance Report,...

14 Mobile Engagement Strategy Recommendations from Moxie
14 Strategy Recommendations for Mobile Customer Engagement

The importance of mobile customer engagement for eCommerce brands is clear. Low mobile conversion rates reflect an increasingly fragmented customer journey through desktop web, mobile web, and mobile apps, leaving more opportunities for potential customers to abandon their journey with you altogether. Engagements can grab...

Moxie Retail Benchmarks Infographic
Infographic: Impact of Moxie Concierge on Retail Benchmarks

What retail benchmarks are you most looking to improve on your eCommerce site? Proactive, contextual customer engagement can help with important metrics such as Revenue Per Visit (RPV) and Average Order Value (AOV), as well as decrease support costs.Check out this infographic from Moxie Insights...

Mobile Apps are Key to eCommerce Tips from Moxie
Why eCommerce Brands Must Focus on Mobile App (Re)engagement

As technological capabilities improve, our phones are taking center stage in more sectors of our lives.  It seems we can do just about anything from a smartphone these days: order food and drink, arrange transportation and accommodation, get directions, chat, date. For many of us,...

moxie concierge icat catastrophe
ICAT Adopts Moxie Live Chat to Simplify Its Online Quote Process

ICAT, a commercial property casualty insurance underwriter focused on areas exposed to hurricanes and earthquakes, has enlisted Moxie’s Live Chat capabilities to simplify the online quote process. Based on specific insight gained from their agent customers, ICAT underwriters are now able to identify when and...

moxie black friday surge
Black Friday and Cyber Monday 2016: Inside the Numbers

The stretch from Black Friday through Cyber Monday is to online retailers as the Super Bowl is to football. If you’re in eCommerce, this is what you live for. Black Friday and Cyber Monday are not only synonymous with the holidays; they have essentially become...

Moxie Concierge and Unique Vacations
Unique Travel Corp Enhances Customer Engagement via Mobile

Businesses everywhere are partnering with Moxie to transform the online experience for their customers, and are seizing the unprecedented opportunity to promote their brands through the use of digital engagement.Unique Travel Corp, a worldwide representative for Sandals Resorts, Beaches Resorts, Grand Pineapple Beach Resorts, and...