goMoxie Wins AI Excellence Award
goMoxie has been awarded a 2021 AI Excellence Award in the category of Machine Learning. The win recognizes goMoxie’s ability to help our ecommerce clients improve their digital customer experiences using smart AI technology. Judges evaluated entries based on vision, innovation business impact and client testimonials.
Determining where customers struggle during digital transaction often starts with the obvious pain points that can be determined by agent feedback and analytics data. goMoxie employs AI technology to go deeper into the specific conversations that businesses have with their customers to reveal previously unknown points of struggle and close the loop by recommending ways to eliminate that friction.
“Our technology helps our clients understand where their customers are struggling online and then enables them to take the critical next step to eliminate those barriers,” explained Nikhil Govindaraj, goMoxie’s SVP of Products. “Eliminating barriers for your customers is especially important in the current environment where the pandemic has created an influx of digital customers who can easily take their business elsewhere.”
goMoxie’s technology empowers companies to listen more, talk less resulting in increased customer satisfaction and loyal, and decrease business costs and resources.