Moxie Wins 2017 CRM Excellence Award
Being there for your customers is everything. That’s why Moxie is at the forefront of omni-channel engagement. With innovative technology, Moxie strives to offer customers useful guidance at every stage of their journey.
It’s fitting, then, that TMC, a leading communications and technology media company, has named Moxie Software a winner of the 2017 CRM Excellence Award. The award is presented by TMC’s CUSTOMER magazine.
The award is in recognition of Moxie Concierge, a customer engagement suite with a robust trio of tools: Live Chat, Email, and Kbot®. The newest addition to Moxie Concierge, Kbot provides contextual guidance and chat deflection to help customers self-serve.
Moxie Concierge recognized for expanding customer journey
TMC’s 18th annual awards recognize companies that “extend and expand the customer journey to be all-encompassing.” Judging relies on hard data showing how CRM technology has helped business bottom lines, such as how Moxie Concierge delivers 626% ROI and a 3%-6.25% increase in conversion rates.
All of Moxie’s sales-saving solutions are designed to break down roadblocks and delays in the customer journey. As eCommerce and customer preferences evolve, Moxie will remain committed to finding the best ways to guide customers.
Moxie was one of nineteen companies to receive the award. The 2017 CRM Excellence Award winners are highlighted in the June 2017 issue of CUSTOMER.