It’s time to be there for your customers. Concierge is here to help. Utilizing patented Moxie technology, Concierge provides a better online experience with two approaches to customer engagement. Guide and Interact allow you to be there for your customers and give them the attention they need when they need it.
Customers need answers, but sometimes all of your representatives are busy helping other customers. Or, a customer might not want to chat. Ensure no customer is left without your expertise by deploying Kbot®, Moxie’s contextual guidance application built to assist and augment your customer service team with useful snippets of information when and where they need it most.
Proactive Chat is one of the most powerful features for organizations to engage online visitors in live interactions. Timely intervention can mean the difference between completing a transaction and losing a customer.
Live chat is a powerful tool that provides an immediate line of communication and allows you to engage with your most qualified prospects at just the right time. Coupled with Moxie’s Intelligent Decisioning technology for strategic implementation, Live Chat has revolutionized what it means to be there in the digital age.
Providing quality service to your ever-on-the-go customer might seem like a challenge, but if you’re like us, you see it as a differentiating opportunity. Email can and should be handled as efficiently as any other channel. Moxie’s email management solution eliminates the “black hole” syndrome often associated with email.
Providing relevant information through a self-service portal is crucial to a successful engagement with your business. Your customers want to self-serve – empower them with the tools to do so via Moxie Web Self-Service.