As eCommerce professionals, we live and breathe the online customer journey. We strive to understand it, to enhance it, and to make it as convenient as possible for your customers to engage with you through chat, email, web-self-service and other digital channels. But unless we’re there—really there—throughout the journey, the effort is forced. And your customers can tell.
With Moxie Concierge, you can virtually pull up a chair and speak with your visitors to help guide their decisions. Carefully developed to integrate seamlessly with your website, our digital engagement suite parallels the customer journey from the point of landing through conversion to create a frictionless engagement between businesses and customers.
Drawing a visitor in to your site—while a positive measure of your inbound marketing efforts—is only a small step toward the ultimate goal of conversion. Moxie’s intelligent digital engagement channels are compatible across devices, ensuring a conversion opportunity is never missed due to perceived neglect.
Moxie’s real-time Intelligent Decisioning technology enables businesses to assign specific engagements based on individual customer behavior. Queue a Live Chat invitation, contextually relevant article, or other prompt to appear at the exact moment a helpful nudge is needed.
One of the perks of a concierge service is the comprehensive nature of the experience. Such is the benefit of the Moxie Concierge experience, but with the crucial component of Performance Analytics to follow up the effort. Immediately measure engagement rates, conversion rates and agent performance at a granular level.
The pillars of Moxie Concierge—Digital Engagement, Intelligent Decisioning, and Performance Analytics—could not stand without a robust suite of technology products to support them. Each of our digital channels has been designed to ensure that every online engagement with your brand replicates the in-store experience and creates a seamless journey from beginning to end.
Customers need answers, but sometimes all of your representatives are busy helping other customers. Or, a customer might not want to chat. Ensure no customer is left without your expertise by deploying Kbot®, Moxie’s contextual guidance application built to assist and augment your customer service team with useful snippets of information when and where they need it most.
Live chat is a powerful tool that provides an immediate line of communication and allows you to engage with your most qualified prospects at just the right time. Coupled with Moxie’s Intelligent Decisioning technology for strategic implementation, Live Chat has revolutionized what it means to be there in the digital age.
Providing quality service to your ever-on-the-go customer might seem like a challenge, but if you’re like us, you see it as a differentiating opportunity. Email can and should be handled as efficiently as any other channel. Moxie’s email management solution eliminates the “black hole” syndrome often associated with email.
Driven by Moxie’s mobile-first responsive design, our industry-first customer engagement solutions are each built with mobile compatibility at the forefront of the strategy for a consistent, personalized experience however your customer chooses to engage.