There was a time when receiving a response to an email inquiry was a pleasant surprise – and if it was a helpful response, a bonus. In today’s digital world – where more than half of email is opened on a mobile device – consumers expect a speedy response, whether it’s conclusive or simply an acknowledgment of receipt. How will you effectively manage this crucial and high-volume component of your business?
Turn a traditional customer service weakness into a strength. Email has become the preferred method of communication for anyone who is consistently on the go. (In other words, your customer base!)
Email is a mobile-first channel–if you’re not there, you’re behind. Embrace mobile communication and optimize the channels your customers are using most.
Direct engagement with customers can make or break your brand image. Ensure your company’s standards for excellence are being upheld across channels by leveraging Moxie’s various email monitoring features.
The sheer number of emails flooding the inboxes of your agents can open the gates for confusion, inefficiencies, inconsistencies, and, ultimately, the risk of reduced brand loyalty. Moxie has developed a set of intuitive, secure, and customized features that don’t just address these problems, but prevent them from arising in the first place.
Moxie’s intelligent routing technology analyzes text within emails and matches it with the agent most equipped to handle a given inquiry. The email is delivered within seconds, enabling a seamless chain of communication that transforms inquiries into answers in no time.
If we had to guess, you and your agents are balancing a number of responsibilities across multiple lines of business. With our single user interface, agents can access, monitor, and manage their entire dashboard—including mailboxes, files, and folders.
Optimize your contact center operations and provide personalized customer service with real-time email management dashboards, agent SLA timers, management reports, categorization capabilities, automated responses, managed escalations, and more.
The safeguarding of sensitive information has never been of greater concern than in eCommerce today. Moxie's Secure Message Portal enables users to share crucial information without worry of identity theft, liability, or negative publicity.
View historical correspondence relating to a particular incident or group of incidents so that your agent has the necessary context to implement sound solutions.
Equip agents with historical context and monitor their emails to ensure communications standards are being met by all agents at all times.
With Moxie, you’re not just getting an email management system. You’re gaining a partner who is invested in the success of your business. Moxie’s customer service email platform integrates seamlessly with Microsoft Dynamics CRM knowledge management software and Salesforce.com to provide consistency and accuracy across all support agents.
We empower our customers to cultivate meaningful relationships with their customers, based on proactive, strategic communication and support. It’s not just what we do – it’s what we love to do.