Generate real-time reports and gain insights to inform your engagement strategy.
goMoxie’s powerful reporting and analytics tool provides you with insights to help inform and measure your guidance and interaction strategy. Your customers need guidance and goMoxie Analytics gives you the power to understand the impact of your guidance on revenue, customer engagement, and costs.
Powerful data visualization tools provide a unified, 360-degree view of user behavior as it relates to your engagement efforts, allowing you to spend less time digging through data and more time using it to improve the customer journey.
Actionable insights empower you to make informed decisions that deliver value to your customers — and your business.
Our analytics platform is compatible with other common reporting tools. For customers using goMoxie’s SDK, activity from the native application will show alongside website activity. Use APIs to push events into 3rd party analytics applications such as Google Analytics or Adobe Omniture for consolidated reporting across multiple sources of data or export data as a CSV.
goMoxie Cloud Services uses a multi-layered approach to protect our customer’s data and constantly monitors and improves applications, systems, and processes to meet the growing demands and challenges of security.
goMoxie has earned the trust of our customers around the world.
goMoxie invests in ensuring the security of goMoxie’s data and the data customers have entrusted to our care.
goMoxie has extensive experience in delivering Cloud services and understands the security implications needed to deliver a better service.
Moxie is committed to supporting our customer’s GDPR and CCPA compliance efforts.
We are committed to having a comprehensive Secure Software Development Life Cycle.
goMoxie Cloud Services are co-located in top-tier privately-managed data centers in the US and Europe.
Leveraging our powerful, world-class chat engine, goMoxie’s platform integrates with chatbots and scales to provide the highest quality digital customer experience and support.
goMoxie uses your chat conversation data to help your chatbots get smarter, so you can improve your customer experience and increase agent productivity.
With chatbot integration, seamlessly launch your chatbots using our digital engagement platform designed for enterprise level companies. Using your desired chatbot systems, goMoxie will support the development of your end-to-end solution. Enable your chatbots to run across all devices and channels.
Easily escalate your chatbot to transfer a conversation to a human agent when it is unable to address the inquiry across web, mobile, or social platforms, creating a positive engagement that boosts both conversion rates and brand loyalty.
goMoxie’s platform provides analytics on user behavior and chat performance, so you can update and fine-tune your chatbot to better support your customers. Continuously optimize your chatbot and chat systems to improve the customer experience and increase your return on investment.