Analytics
Generate real-time reports and gain insights to inform your engagement strategy.
Features
See how goMoxie is equipped to enhance your business
Security
goMoxie is committed to providing the most secure cloud services, top-tier security certifications, CCPA and GDPR compliance.
Integration
The goMoxie engagement platform seamlessly integrates with chatbots while using your existing chat data to make them smarter.
Analytics
Optimize Your Digital Engagements and Guide Your Customers to Success.
goMoxie’s powerful reporting and analytics tool provides you with insights to help inform and measure your guidance and interaction strategy. Your customers need guidance and goMoxie Analytics gives you the power to understand the impact of your guidance on revenue, customer engagement, and costs.
Reveal
customer hesitation and struggle
Measure
the performance of your guidance, engagements, and agents
Inform
your guidance and customer care strategy
Performance Dashboard
Powerful data visualization tools provide a unified, 360-degree view of user behavior as it relates to your engagement efforts, allowing you to spend less time digging through data and more time using it to improve the customer journey.
DASHBOARDS INCLUDE:
- Conversion Value
- Engagement & Conversion Rate
- Engagements by Device
- Engagements by Channel
Reports
Actionable insights empower you to make informed decisions that deliver value to your customers — and your business.
GET INSIGHTS ON:
- Guidance Conversion
- Engagement Performance
- Chat Performance
- Agent Performance
Data Integration
Our analytics platform is compatible with other common reporting tools. For customers using goMoxie’s SDK, activity from the native application will show alongside website activity. Use APIs to push events into 3rd party analytics applications such as Google Analytics or Adobe Omniture for consolidated reporting across multiple sources of data or export data as a CSV.
See the goMoxie difference for yourself
Security
Security and Privacy Are at the Core of Planning and Delivering Our Technology
goMoxie Cloud Services uses a multi-layered approach to protect our customer’s data and constantly monitors and improves applications, systems, and processes to meet the growing demands and challenges of security.
goMoxie has earned the trust of our customers around the world.
CERTIFICATIONS
goMoxie invests in ensuring the security of goMoxie’s data and the data customers have entrusted to our care.
CLOUD SERVICES
goMoxie has extensive experience in delivering Cloud services and understands the security implications needed to deliver a better service.
GDPR/CCPA COMPLIANCE
Moxie is committed to supporting our customer’s GDPR and CCPA compliance efforts.
APPLICATIONS
We are committed to having a comprehensive Secure Software Development Life Cycle.
DATA CENTERS
goMoxie Cloud Services are co-located in top-tier privately-managed data centers in the US and Europe.
Integration
Smarter Bots.
Better Service.
More Customers.
Leveraging our powerful, world-class chat engine, goMoxie’s platform integrates with chatbots and scales to provide the highest quality digital customer experience and support.
goMoxie uses your chat conversation data to help your chatbots get smarter, so you can improve your customer experience and increase agent productivity.
Customize & Deploy Your Chatbot
With chatbot integration, seamlessly launch your chatbots using our digital engagement platform designed for enterprise level companies. Using your desired chatbot systems, goMoxie will support the development of your end-to-end solution. Enable your chatbots to run across all devices and channels.
Live Chat Escalation
Easily escalate your chatbot to transfer a conversation to a human agent when it is unable to address the inquiry across web, mobile, or social platforms, creating a positive engagement that boosts both conversion rates and brand loyalty.
Insights For Optimization
goMoxie’s platform provides analytics on user behavior and chat performance, so you can update and fine-tune your chatbot to better support your customers. Continuously optimize your chatbot and chat systems to improve the customer experience and increase your return on investment.
See how easy it is to integrate goMoxie across your digital channels
Ready to Get Started?
Please fill out the form below to request a demo:
DISCOVER GOMOXIE’s CUSTOMER ENGAGEMENT TOOLS:
GUIDE
goMoxie’s guidance tools allow you to proactively engage customers, anticipate pain points, and help relieve online struggle.
INTERACT
goMoxie’s suite of advanced customer interaction applications to quickly and simply give customers the assistance they request.