Concierge Kbot

Guide Customers Throughout the Digital Journey
Without Human Assistance

Bots should help customers, not frustrate them. Kbot from Moxie brings an automated yet intelligent dimension to your customer experience. Provide customers with timely assistance, and allow your agents to focus on issues that truly require their expertise. Kbot is the contextual cornerstone of Moxie’s complete digital engagement suite, Moxie Concierge.

Learn how Boscov’s is removing barriers in the digital journey.

Sales and Service Features

The fastest way to win both a single sale and brand loyalty is to engage the customer at hand with a thoughtful, well-executed experience. Kbot functions across devices, guaranteeing you’ll never miss another conversion opportunity from mobile incompatibility or general inconvenience.

Contextual Guidance

Use the Kbot application to identify struggling customers and proactively offer useful snippets of information (text, audio, or video content) to increase cart conversions and form completions.

Kbot recognizes customer struggles including frustrating or journey-ending errors and provides swift resolutions with no human assistance. Engagements are mapped to struggle points so Kbot can assist customers just like a helpful associate would in a brick-and-mortar store.

Easy Implementation and Management

Kbot is designed for business users to create and maintain content. It’s the simple, affordable solution to many of the most common challenges in eCommerce.

The process is simple

  1. Define struggle points
  2. Map engagements based on customer behavior
  3. Realize value

With 76% of digital customers preferring to self-serve, Oriental Trading launched a solution to help their customers access information without frustration.

Ready to Get Started?

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