Bots should help customers, not frustrate them. Kbot from Moxie brings an automated yet intelligent dimension to your customer experience. Provide customers with timely assistance, and allow your agents to focus on issues that truly require their expertise. Kbot is the contextual cornerstone of Moxie’s complete digital engagement suite, Moxie Concierge.
Automate answers to common questions so that agents can spend their time on high-value sales opportunities. Kbot serves as a first layer of service.
Kbot uses natural language search to return the correct answer instantly.
If the customer needs further assistance, immediately transition to a human representative.
The representative can see all interactions with Kbot for a seamless experience.
The fastest way to win both a single sale and brand loyalty is to engage the customer at hand with a thoughtful, well-executed experience. Kbot functions across platforms, guaranteeing you’ll never miss another conversion opportunity from mobile incompatibility or general inconvenience.
Deploying contextual guidance reduces abandonment, increases agent productivity and maximizes on-screen space. Use Kbot’s contextual info to identify struggling customers and proactively respond with text, audio or video content.
See how many chats were deflected, how many questions were asked, how many articles were successful and more. Chats deflected x dollars per chat = clear ROI, while actionable insight helps you continuously increase Kbot’s effectiveness.
Kbot is designed for non-technical users to be able to create and maintain content. Map web page elements without needing assistance from IT, and align your mapping with real-time customer behavior patterns.
Enable customers to quickly and easily access detailed information as they please. Kbot and contextual guidance segue into Moxie’s intuitive, customizable self-service portal.