When your customer opts to contact an agent for assistance, finding the right information at the right moment is critical. Moxie Knowledgebase is a robust knowledge management solution that integrates across Moxie’s digital channels to improve customer satisfaction scores and boost operational efficiency.
Increase efficiencies staff-wide—from IT to customer support. User-friendly web interface and sophisticated search capabilities enable agents to quickly find information needed to assist, reducing customer handling time and improving first contact resolution rates.
Our knowledgebase features a workflow engine that is configurable for article authoring and powerful WYSIWYG HTML editing delivers an intuitive interface.
Ensure the retrieval of current, accurate, and relevant information with a centralized, easily accessible repository for subject matter experts.
Track what articles are being viewed, and which lead most often to inquiry resolution with Dynamic ROI to tell you what you’re getting for your investment.
Praised by customers and industry analysts alike for its ease of use and reporting functionality, Moxie Knowledgebase is equipped with a number of accessibility and compatibility features that empower your agents with consistent and effective information.
Provide access to the content most relevant to each customer by using RSS feeds to stay up-to-date on articles, categories, forums, and wiki modifications.
Track article searches, retrieval rates, and ROI with customizable reporting tools. Ensure relevance of content by analyzing which articles are being accessed by whom, and which lead most often to inquiry resolution.
Use the insight you’ve gained on your customers to tailor content to appear in the appropriate language and context. Personalized portal capabilities allow you to display topical articles and alerts with relevant, reputable content.
Extend Knowledgebase deployments and integrations seamlessly with enhanced methods for creating users and content, including the ability to search and retrieve content before it’s even been published.
Augment user queries and ensure relevant results based upon user-defined business rules. Custom entity and pattern recognition and advanced search capabilities allow for an unparalleled search experience.
Enable high-level change on a massive scale without touching individual articles. In a point and click, a single user can implement system-wide changes to security, metadata, and taxonomies, and access full logging and article history audit trail.
Create, edit, and share relevant content through the intuitive Knowledgebase interface, a workflow engine that is configurable for article authoring and powerful WYSIWYG HTML editing.
Market and manage promotional campaigns related to product or service searches within Knowledgebase. Provide customer service agents with simple prompts to suggest offers to customers during an assisted service interaction.