Engage your customers with Chat at the most critical point in the customer decision journey, and seize the opportunity to communicate directly with your number one lead at the height of their decision. Chat is revolutionizing B2C communication in the digital era, allowing you to be there for your customers instantly and to understand them in ways never before possible.
Customers have the option to share their location, allowing you to provide region-specific support and guidance.
Approach your customer strategically, based on real‑time tracking of their shopping-cart value, leads, referrals, and page visits.
Communicate with customers in real‑time via their native language.
Co-browse order forms, knowledge base, websites, and shopping carts alongside your customers.
Forecast sales, calculate ROI, and improve operations with custom and historical reporting features.
Access file attachments both during and after the chat session.
goMoxie’s Mobile Chat SDK integrates seamlessly with iOS and Android applications, enabling you to instantly connect with your customers without them having to open a browser. Benefits include:
Customers can engage in live support without experiencing any interruption to their browsing experience.
Simplify the user experience with device recognition and the ability to reconnect to the same agent within a set time period.
Customers are automatically reconnected to their chat session whenever cellular service is interrupted.
goMoxie integrates seamlessly with Facebook Messenger allowing customers to chat with agents through Messenger across devices.
Take advantage of Messenger bots with intelligent routing to ensure seamless escalation to a Chat agent.
Agents can easily recognize Messenger chats and handle them concurrently with web chats through a unified user interface.