Chat

Direct Customer Engagement

Better Communication.
Faster Solutions.

Try Chat Now

Engage your customers with Chat at the most critical point in the customer decision journey, and seize the opportunity to communicate directly with your number one lead at the height of their decision. Chat is revolutionizing B2C communication in the digital era, allowing you to be there for your customers instantly and to understand them in ways never before possible.

Features

GEOLOCATION SHARING

Customers have the option to share their location, allowing you to provide region-specific support and guidance.

JOURNEY INSIGHTS

Approach your customer strategically, based on real‑time tracking of their shopping-cart value, leads, referrals, and page visits.

TRANSLATION SERVICE

Communicate with customers in real‑time via their native language.

COBROWSING

Co-browse order forms, knowledge base, websites, and shopping carts alongside your customers.

GAIN INSIGHTS

Forecast sales, calculate ROI, and improve operations with custom and historical reporting features.

FILE SHARING

Access file attachments both during and after the chat session.

Go Mobile, goMoxie

goMoxie’s Mobile Chat SDK integrates seamlessly with iOS and Android applications, enabling you to instantly connect with your customers without them having to open a browser. Benefits include:

SIMULTANEOUS BROWSE & CHAT

Customers can engage in live support without experiencing any interruption to their browsing experience.

DEVICE RECOGNITION

Simplify the user experience with device recognition and the ability to reconnect to the same agent within a set time period.

CONSISTENT CONNECTIVITY

Customers are automatically reconnected to their chat session whenever cellular service is interrupted.

Facebook Messenger Integration

goMoxie integrates seamlessly with Facebook Messenger allowing customers to chat with agents through Messenger across devices.

Take advantage of Messenger bots with intelligent routing to ensure seamless escalation to a Chat agent.

Agents can easily recognize Messenger chats and handle them concurrently with web chats through a unified user interface.

Chat Deflection

Allow customers to resolve service issues quickly and effectively by presenting solutions before deploying chat, saving valuable human resources.

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See how goMoxie can drive sales & boost loyalty

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Chat Resources

Solution Sheets

Learn more about Chat features. Click to download solution sheet PDFs.

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