Moxie Software Hosts Complimentary Webinar with Lebara
European Telecommunications Operator to Share Insights on Building Loyal Customers in a Price-Driven Industry
Who: Matthew Kemp, Operations Director, Lebara
What: Moxie Software Webinar: A Case Study — Building Loyal Customers in a Price-Driven Industry
When: Tuesday, October 23, 2012, 2 p.m. GMT/9 a.m. ET
Where: To register for this webinar, please visit: http://resources.moxiesoft.com/1012LebaraWebinar_Reg.html
SUNNYVALE Calif. – Oct. 22, 2012 – Moxie Software™, Inc., the leading provider of customer-centric enterprise social software, today announced it is hosting a complimentary webinar with Lebara, one of Europe’s leading mobile telecommunications operators. The webinar will focus on discussing how Lebara is leveraging technology to deliver high-quality customer service, with 30-second call resolution and 20 percent cost reduction
During the webinar, Matthew Kemp, Lebara’s operations director heading customer service center initiatives will provide key insights into their success, including:
- Key components of designing an effective customer experience strategy
- How to engage with customers 24/7, through the channel of their choice
- How to build an emotional connection with customers to encourage loyalty and retention
- Recruit, train and motivate agents (in creative ways) to deliver an excellent customer experience
- Choosing the right technology platform to ensure delivery of the desired experience
To receive additional details about the webinar, please register. Also, use the hashtag #MoxieCast to join the live discussion, tweeting questions or comments. Find us on Twitter at @Moxiesoft and @lebaramobile.
About Moxie Software, Inc.
Moxie Software provides the only customer-centric enterprise social software suite that enables companies and organizations to effectively connect employees, customers and partners to engage in business, share knowledge and collaborate. Spaces by Moxie is a comprehensive solution that powers more than three billion social interactions per year for leading organizations in consumer services, financial, healthcare, high-tech and media and entertainment. Moxie Software’s customers are able to innovate faster, improve operational efficiencies and provide superior customer experiences. To learn more about Moxie Software, visit www.gomoxie.com.
# # #
Moxie Software is a trademark of Moxie Software, Inc. All other company and product names mentioned are used only for identification purposes and may be trademarks or registered trademarks of their respective companies.