Resources
Moxie’s digital solutions have a proven track record of driving results for our customers. We practice what we preach. Browse our knowledge resources to see the Moxie difference exemplified.
Webinars
Stay updated on the latest customer trends and industry-relevant information with Moxie’s educational webinars.
White Papers
Browse our collection of white papers highlighting best practices, customer experience research and more.
Videos and Demos
See Moxie in action and learn from thought leaders in customer experience management.
Solution and Data Sheets
Own a comprehensive, printable explanation of each of our service lines, including detailed tech specs.
Upcoming Events
The Phocuswright Conference
Nov 13-15, Los Angeles, CA
IC eCommerce Summit
Nov 13, Dallas, TX
Argyle Customer Experience Leadership Forum
Nov 15, Boston, MA
Webinars
Webinar: Michael Kors: Driving Engagement with Chat & Beyond
We invited Michael Kors to share the details on how they got an 81% increase in online sales in the 48-hours after a customer chat. And how they plan to scale beyond chat to reach 99% more customers.
White Papers and eBooks
Accelerate Campaign Performance: Campaign Engagement Planner Template
Marketers are constantly generating campaigns to feature new products and promotions that acquire customers. Don’t just stop there! Download the Campaign Engagement Planner template to start building your own engagement campaigns that accelerate and increase your campaign results.
5 Ways to Prevent Cart Abandonment
The key to prevent abandonment is anticipating and proactively addressing your customers’ pain points through the checkout experience. Download 5 Ways to Prevent Cart Abandonment eBook (written by Retail TouchPoints) to find new ways to enhance the customer experience to achieve results.
Holiday Readiness Guide: 4 Must-Haves For Your Holiday Prep List
Holiday shoppers are going mobile like never before and they expect the same holiday spirit from their digital engagements. Download our complimentary Holiday Readiness Guide for 4 must-haves to increase conversion and average order value this season.
Live Chat Handbook: A Practical Guide To Drive Engagement
Brands must deliver a compelling and unique experience to each customer. Download our complimentary Live Chat Handbook: A Practical Guide to Drive Engagement for insights to help you leverage live chat to meet and exceed your goals.
EBook: Strategies For Engaging The Digital Customer
Today’s digital customer is mobile and multitasking, working across multiple channels and devices, often simultaneously. Learn how to successfully attract and retain the digital customer with this complimentary ebook from Moxie and Paul Greenberg.
The Ultimate Mobile Commerce Checklist
With the exponential growth of smart phones and tables, deploying a mobile engagement strategy is no longer a competitive advantage but an eCommerce necessity! Successful mobile eCommerce sites need to address four stages to optimize brand interactions and drive conversions. Download Moxie’s Ultimate Mobile eCommerce Checklist to ensure your mobile site is ready to guide and convert visitors in 2017.
Quick Reference: 4 Conversion Tips And The Stats To Prove It!
How can today’s savvy marketer impact conversion rates and rise ahead of the competition? Download our quick reference guide for 4 ways to drive up conversion rates by understanding the expectations and behaviors of consumers.
EBook: Customer Engagement – The Future Is Proactive
How can you provide experiences to drive conversions and loyalty? The answer is to anticipate intent, connect in real time, and engage customers throughout their journey. Get started today with this complimentary ebook Customer Engagement: The Future is Proactive.
EBook: Web Chat Best Practices
Web chat is quickly becoming the preferred communication channel for today’s online consumer. How can you ensure your initiative meets or exceeds your goals? Download our eBook, The Dos and Don’ts of Web Chat with Johan Jacobs.
EBook: Advance the Digital Journey
Take a closer look at the shift in customer self-service, the difference between traditional and knowledge-based digital engagement, and how offering a more proactive, knowledge-based digital experience can affect your company’s bottom line as much as it does customer satisfaction. Catch up with the self-service revolution with this complimentary ebook.
Videos & Demos
Demo: Moxie Kbot® Chat Deflection
Moxie Kbot uses natural language search technology to deflect chats for common service questions and immediately deliver an answer that is at least 80% likely to resolve the inquiry.
Kbot can draw from the same knowledge base articles available to chat agents and employees, ensuring your customers get consistent answers no matter how they choose to contact you.
Learn more about Moxie Kbot.
Demo: Contextual Information
The Moxie Suite acts as a resource and guide to help customers through the phases of the decision journey. A recent Forrester Research study found that 53% of customers are likely to abandon their purchase if they can’t find a quick answer to their question. Learn more about Moxie Suite and how contextual information can help your customers complete their online journey.
Demo: Web Self-Service
With Moxie Concierge’s self-service portal, ecommerce business can reduce support costs, increase customer satisfaction, and boost conversion rates. Your customers want to self-serve. Empower them with Moxie Concierge’s web self-service portal.
Demo: Engagement Mapper
Moxie transforms the digital experience, delivering targeted, proactive engagements to anticipate customer needs throughout their journey across any device. See how easy it is to start engaging with your customers with Moxie’s Engagement Mapper.
Moxie Presents at Phocuswright
Moxie VP of Products, Nikhil Govindaraj, detailed the latest advancements in digital engagement empowering travel businesses to anticipate intent and connect with travel customers in real time on desktop and mobile.
Moxie Live Chat
Moxie Live Chat enhances the chat experience across all devices, and its mobile-first design enables an optimal mobile chat experience for today’s consumers.