Acquiring Customers & Boosting Sales

Michael Kors Q&A

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Clips

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Full Interview

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Presentation

Download the slides to see how Michael Kors saw a 5x lift over a five-month period.

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Featured Clips

For quick reference, we’ve complied a few of the most informative clips from the interview so that you can quickly recap the key points and find solutions to similar challenges you may be facing.

Who is the Michael Kors customer?
Customer Engagement Strategy
When to Launch Web Chat?
Extending Your Reach
Voice of Customer – CSAT
Chat Quality Assurance Score
Channel Shifting
Tips to Get Started

We can show you how to target your own digital engagements to increase your conversions too.

Watch the Full Interview

Watch the full presentation to see how Michael Kors experienced a 5x lift over a five-month period

We invited Michael Kors to share the details on how they got an 81% increase in online sales in the 48-hours after a customer chat. And how they plan to scale beyond chat to reach 99% more customers.

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Contextual Guidance Delivers Increased Conversions & Improved Customer Experience

The luxury retail giant, Michael Kors, looked to broaden its reach with hands-free engagement that did not require a support agent. The company chose to implement live chat, followed by contextual guidance technology, to optimize its eCommerce experience.

Using a proactive approach, the application anticipates challenges or questions the customer may potentially experience and provides snippets of information to remedy them before they even have the chance to arise.