The market for web customer service applications continues to grow at a fast pace, and Gartner estimates it at more than $1 billion. This is great news for Moxie. According to the report, “companies are looking to further their investments on comprehensive web customer service suites, as opposed to a stand-alone single-channel or point-based product.”
At Moxie, we believe that in 2013 our leadership position will strengthen as we bring to market the next generation of customer service applications. Technology innovations such as Moxie Knowledge that enables companies to crowdsource knowledge, delivering the right answers to customers, and Engage+ that allows ecommerce directly on Facebook will certainly set Moxie apart from its competitors.
You can read more details about Moxie’s positioning in the Gartner’s Magic Quadrant for CRM Web Customer Service Applications here.