02 May Welcome to the New Era of Social Knowledge
These two announcements are interconnected. Social Knowledgebase combines enterprise social technology with knowledge management and allows enterprises to tap into the collective knowledge of their employees to enhance service levels by getting the right answers to customers, faster. In the video below I demonstrate how it works.
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We have developed Social Knowledgebase with the goal of helping companies to eliminate a common problem they have, which is to silo what they know. Knowledge management technology has been around for more than a decade and enterprises understand its value and challenges. By adding collaboration technology to knowledge management, Moxie Software addresses a critical pain point of the technology, which is maintaining fresh and relevant answers.
Social Knowledgebase makes it simple for enterprises to crowdsource, authenticate and publish employees’ knowledge to ultimately improve the customer experience. From my point of view, for enterprise social technology to realize its full potential, it needs to be connected to a business process that brings benefits to customers.
Are you ready to socialize your enterprise knowledge?