Moxie’s email management solution combines the speed of response with personalized attention.
Email management can be challenging—the floods of email that come pouring into the inboxes of agents. And that creates confusion, inefficiencies, inconsistencies between customers, and reduced brand loyalty. Fortunately, Email, a core channel of Moxie, addresses these problems with ease.
Intelligent routing rules access text within emails and forwards to the agent with the appropriate expertise—increasing agent efficiency while leaving room for personal touches that build brand loyalty.
Maintain corporate brand, and quality, and brand standards as well as information accuracy in every outbound email by leveraging various email monitoring features.
For effective email management, use canned ‘Quick Responses’ and optional knowledge base articles to ensure rapid, consistent, branded, and accurate responses to manage customer expectations.
Your customers can be confident that their information is safe with Moxie’s Email with authentication and HTTPS settings that ensure only authorized persons can access sensitive information.