Finding the right information at the right moment can be a challenge for both your customers and your employees. Knowledge helps you accomplish both, so you can increase productivity, improve customer satisfaction scores, and reduce your operational costs.
Smart Synopsis provides access to the most relevant articles by using RSS feeds to stay up-to-date on articles, categories, forums and wiki modifications.
Your end users can read articles in whatever language they prefer, and the personalized portal displays topical articles and alerts displaying the most relevant, reputable content.
Our knowledgebase features a workflow engine that is configurable for article authoring and powerful WYSIWYG HTML editing delivers an intuitive interface.
Track what articles are being viewed, and which lead most often to inquiry resolution with Dynamic ROI to tell you what you’re getting for your investment.