Moxie’s Live Chat for Microsoft Dynamics CRM helps organizations reach out to customers proactively to drive more sales. This revenue-generating tool helps engage online visitors and reduce shopping cart abandonment.
Live Chat utilizes dynamic rules to initiate chats with website visitors to capitalize on up-sell and cross-sell opportunities, prevent lost transactions, and reduce costs associated with other more expensive channels.
Moxie’s Live Chat proactively engages website visitors by accessing Microsoft Dynamics CRM data to help organizations:
Built-in productivity tools enable agents to support concurrent customer chat sessions with a high degree of quality and accuracy, while accessing Service Cloud’s customer information.
By packaging Nina™ Web with Moxie’s Live Chat, organizations can deliver a seamless, cross-channel customer experience from virtual to assisted service. The integration allows companies to respond faster to digital consumers and deliver improved agent productivity, higher customer satisfaction, and consistent cross-channel experience with seamless escalation.
Combining Moxie’s Live Chat with Nuance improves efficiencies by deflecting calls to the contact center, managing initial customer contact by collecting information to populate a service ticket, and heightening the efficiency of contact reps when a case is escalated to live help.
A virtual agent marries the knowledge and performance of your best marketing, sales, and support professionals with the convenience and accessibility of self-service, to deliver the best possible customer experience at a fraction of the cost of traditional channels. Designed to emulate your best marketing, sales, and service personnel, Nina Web provides the ability to converse, serve and listen to consumers and deliver an easy, immediate and successful customer engagement anytime, anywhere.
Using a human-like text based conversational interface, Nina Web combines the 24/7 accessibility of self-service with the high-touch effectiveness of your best marketing, sales and service employees.