Moxie Software Hosts Complimentary Webinar with Guest, Forrester Research, on Creating a Customer-Centric Organization

Research Analyst Diane Clarkson to Discuss Key Customer Service Strategies for Companies to Stay Competitive

Who:    Forrester Research, Inc. analyst Diane Clarkson

What:   Free, live webinar: An Insider’s Guide to the Ultimate Customer Service Experience

When: Tuesday, April 3rd at 10 a.m. PDT

Where: To register, please visit: http://resources.moxiesoft.com/insider 

SUNNYVALE Calif. – Mar. 29th, 2012 – Moxie Software, Inc., the leading provider of customer-centric enterprise social software, is hosting a complimentary webinar with Forrester Research analyst Diane Clarkson, an expert in eBusiness and channel strategy. The discussion will focus on addressing how organizations can tap into the collective intelligence across an entire organization to improve customer service.

According to the Forrester Research report, Navigating the Future of Customer Service from January 30, 2012, “86% of customer service decision-makers say that a good customer experience is one of their top strategic priorities. Yet 68% of US consumers say that they’ve had unsatisfactory service interactions in the past 12 months.” To tackle issues related to customer service, Diane Clarkson will discuss:

  • Current customer service channel use satisfaction
  • Characteristics of the new customer-centric organization
  • Ways to integrate internal collaboration tools into customer service solutions
  • Benefits received from reaching our beyond agents to solve customer issues

Please register to receive additional details about the webinar. Also, follow @Moxiesoft and @diane_clarkson to join the live discussion, tweeting questions or comments.

About Moxie Software, Inc.

Moxie Software provides the only customer-centric enterprise social software suite that enables companies and organizations to effectively connect employees, customers and partners to engage in business, share knowledge and collaborate. Spaces by Moxie comprehensive solution powers more than three billion social interactions per year for leading organizations in consumer services, financial, healthcare, high-tech, and media and entertainment. Moxie Software’s customers are able to innovate faster, improve operational efficiencies and provide superior customer experiences. To learn more about Moxie Software, visit www.gomoxie.com.