Moxie’s Real-time Engagement Solutions to Provide Superior Sales and Support Throughout the Customer Journey
SUNNYVALE, California, Aug. 5, 2014 – Moxie Software, Inc., today announced that Maritz Travel Meetings & Incentives (M&I), a division of Maritz Travel Company, a leading provider of corporate events and travel programs, has selected Moxie™ to deliver better experiences across the entire online customer journey. Maritz Travel M&I will use Moxie Email to provide highly personalized online engagement to their clients’ guests who attend business meetings, hospitality events and incentive travel programs.
Maritz Travel Company – consisting of Maritz Travel Meetings & Incentives and Experient – books nearly 3.5 million rooms per year and manages approximately 10,000 meetings and travel programs, which are designed to help its clients transform their business through exceptional event experiences. The company will implement Moxie to facilitate the booking process for events and travel programs.
“Because our programs have a direct impact on our customers’ business results, we have very high standards when it comes to choosing technology partners,” said Steve O’Malley, division president, Maritz Travel M&I. “Moxie is capable of delivering digital engagement solutions throughout the entire guest journey and will provide unmatched product functionality for years to come.”
According to Travel Innovation &Technology Trends: 2013 and Beyond, a November 2013 publication from PhoCusWright Inc., “tools are emerging that will enable companies to individually tailor messaging and product offers to the individual, delivering a personalized experience that serves the right product to the right consumer at the right time.”
“At Moxie, we believe that customer engagement starts at the moment a prospect enters the online front door,” said Rebecca Ward, president and CEO, Moxie. “Whether it is engaging a customer to help find the best destination for his or her travel incentive program or providing support during the event, we know that our technology matches Maritz Travel Company’s highest standards of customer satisfaction, delivering significant value to its customers.”
Moxie is changing the way eCommerce is done. Moxie anticipates what customers want, connecting and engaging with them through the entire digital journey across devices. Through Moxie’s solutions, including Live Chat, Video Chat, Email, Knowledge, Social Media and Web Self-Service, companies have the ability to deliver the right engagement offer via the right channel to increase total customer value. More than 600 of the world’s leading brands in financial services, healthcare, high-tech, retail, and travel and hospitality rely on Moxie to build loyalty and drive customer conversion and revenue. To learn more, please visit www.gomoxie.com.
Maritz Travel Company – consisting of Maritz Travel Meetings & Incentives and Experient – is one of the strongest, most diversely positioned leaders in the meeting, event and incentive travel industry within the areas of corporate, association, government and tradeshows. Through experiential design, Maritz Travel Company helps transform organizations and people through the event experience. We are committed to perfecting the guest experience to deliver leading-edge thinking, experience and technology solutions for meetings, conventions and exhibitions throughout the world. For more information, please visit www.maritztravel.com or www.experient-inc.com, or follow us on Twitter @MaritzTravel or @Experient_Inc.
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Moxie and Moxie Software are trademarks of Moxie Software, Inc. All other company and product names mentioned are used only for identification purposes and may be trademarks or registered trademarks of their respective companies.