Over Thirty Percent of Banks Failed to Respond to Online Queries
Bellevue, WA – Feb. 20, 2008 – Talisma® Corporation (www.talisma.com), the leading Customer Interaction Management (CIM) software solution provider, today announced that is has achieved record annual revenue, recording 53% growth in the fourth quarter compared to the fourth quarter of 2006. Talisma also enters 2008 with the highest bookings backlog in company history.
Earlier in the year, Talisma released CIM 8.0, the industry leading customer service suite for interaction management that includes email, chat, VoIP, phone, collaboration, and Web self-service. CIM 8.0 incorporated numerous enhancements that help companies increase revenue and improve customer service, including greatly expanded proactive capabilities in both Talisma Chatand Talisma VoIP.
Along with its record growth, Talisma won numerous industry accolades including:
Talisma also entered into several strategic partnerships that expand the breadth of its offerings. Among these, a partnership with Autonomy will enhance Talisma’s Knowledgebase, delivering Meaning-Based Computing capabilities. Also, the company’s partnership with Bucher & Suter enables integration between the Talisma CIM Suite and Cisco ICM.
“In the last two years, Talisma has grown at a rate that is unrivaled in the online customer service software industry,” said Dan Vetras, President & CEO of Talisma. “Talisma Customer Interaction Management solutions are the standard for customer service excellence. The largest companies in the world, as well as small and medium businesses, rely on our software to provide an exceptional online customer experience. In 2008, Talisma will continue our mission to transform the industry by providing software that makes superior customer service the norm, rather than the exception.”