Talisma Corporation (Moxie Software) Named One of Top 100 Knowledge Management Companies by KM World Magazine
Honor Reinforces Innovation of Talisma’s Knowledgebase
Bellevue, WA, April 9, 2008 — Talisma® Corporation (now Moxie Software, the leading Customer Interaction Management (CIM) software solution provider, today announced they were named in KMWorld’s annual list of ‘Companies That Matter’ in Knowledge Management. This marks the second year Talisma has received this distinction reinforcing the innovation of its knowledgebase.
Magazine Editor Hugh McKellar and an esteemed board of industry-savvy judges selected the companies on this list. “The companies on our list simply must emphasize an abiding determination to serve their most important constituency: their customers,” said Hugh McKellar, Editor, KM Magazine. “They must also show agile innovation combined with a full understanding of the forces that affect, and will affect, their customers.”
“It is an honor to be recognized by industry experts for our innovation which delivers customers tremendous value and a rapid ROI,” said Dan Vetras, President & CEO of Talisma Corporation. “Talisma Knowledgebase customers have reported dramatic results including achieving positive ROI in less than six months, deflecting 50% of phone calls into the contact center and reducing email volume by up to 80%.” Talisma adds the KM World’s Top 100 ‘Companies That Matter’ in Knowledge Management to their growing list of industry accolades which include:
- Forrester Wave Leader for Customer Service
- Jupiter Research Leader for Web Self- Service
- Service & Support Professionals Association Recognized Innovator
- Deloitte & Touche Washington State Technology Fast 50 Award
- CRM Magazine Service Leader Award
About KM World
The leading information provider serving the knowledge, document and content management systems market, KMWorld informs more than 50,000 subscribers about the components and processes — and subsequent success stories — that together offers solutions for improving business performance. KMWorld is a publishing unit of Information Today, Inc.