nGen (Moxie Software) CIM 9 Honored by CIS Magazine for Helping Clients Improve CRM By Empowering Customers to Engage and Collaborate in the Channel of Their Choice
Bellevue, Wash. – April 13, 2010 — nGenera (Moxie Software) Customer Interaction Management (CIM), a division of nGenera Corporation and a global leader in next-generation customer experience software solutions, announced today that Technology Marketing Corporation’s (TMC) Customer Interaction Solutions® magazine, has named nGen CIM 9 as a recipient of a 2010 CRM Excellence Award. Customer Interaction Solutions has been the premier publication in the CRM, contact center, and teleservices industries since 1982.
“We are proud to be recognized for our recently released nGen CIM 9solution; its ability to achieve an ROI on organizations’ business and social strategies by empowering customers to engage and collaborate using their channel of choice has been a key differentiator,” said Nikhil Govindaraj, VP Products, nGenera CIM. “It is the only fully integrated suite available both on-premise and on-demand that includes social and traditional customer interaction channels: nGen Knowledgebase, nGen Community, nGen Social Media, nGen CoBrowse, nGen Chat, nGen Email, nGen Phone, and nGen Click to Call.”
“The Eleventh Annual CRM Excellence Awards has recognized nGenera CIM for being a true CRM partner to its customers and clients,” said Rich Tehrani, CEO, TMC. “nGenera CIM has demonstrated to the editors of Customer Interaction Solutions that nGen CIM 9 improved the processes of their clients’ businesses by streamlining and facilitating the flow of information needed for companies to retain their most precious asset: their customers.”
Based on hard data, the CRM Excellence Awards rely on facts and numbers demonstrating the improvements that the winner’s product has made in a client’s business. Winners were chosen on the basis of their product or service’s ability to help extend and expand the customer relationship to become all encompassing, covering the entire enterprise and the entire lifetime of the customer.
The 2010 CRM Excellence Award winners can be found in the May and June 2010 issues of Customer Interaction Solutions magazine.
About nGenera Customer Interaction Management
nGenera Customer Interaction Management is the global leader in next generation customer experience solutions. Customers report increased customer satisfaction and measurable cost savings within six months of deployment. With 250% customer growth over three years, more companies trust their customer experiences to nGenera Customer Interaction Management. Customers include Canon, Dell, eBay, Epson, Microsoft, P&O, Scottrade, Sharp, Siemens, Sky Bet, Sony, and Sprint. For more information, visit www.ngenera.com/cim.
About Customer Interaction Solutions
Since 1982, Customer Interaction Solutions (CIS) magazine has been the voice of the call/contact center, CRM and teleservices industries. CIS magazine has helped the industry germinate, grow, mature and prosper, and has served as the leading publication in helping these industries that have had such a positive impact on the world economy to continue to thrive. Through a combination of outstanding and cutting-edge original editorial, industry voices, in-depth lab reviews and the recognition of the innovative leaders in management and technology through our highly valued awards, Customer Interaction Solutions strives to continue to be the publication that holds the quality bar high for the industry. Please visit www.cismag.com.
Technology Marketing Corporation (TMC) is a global, integrated media company helping our clients build communities in print, in person and online. TMC publishes Customer Interaction Solutions, INTERNET TELEPHONY, Unified Communications, and NGN magazines. TMCnet, TMC’s Web site, is the leading source of news and articles for the communications and technology industries. TMCnet is read by two million unique visitors each month on average worldwide, according to Webtrends. TMCnet has ranked within the top 3,500 in Quantcast’s Top U.S. sites, placing TMCnet in the nation’s top .03% most visited Web sites. In addition, TMC producesINTERNET TELEPHONY Conference & EXPO (ITEXPO); 4GWE Conferenceand M2M Evolution (in conjunction with Crossfire Media); Digium|Asterisk World (in conjunction with Digium); and Smart Grid Summit (in conjunction with Intelligent Communication Partners).
TMC also serves technology professionals with industry-specific Web sites:IT.TMCnet.com, 4G-wirelessevolution.TMCnet.com, M2M Evolution.com,Smart-Grid.TMCnet.com, Smart Products Ecosystem, Robotics.TMCnet.com,Cable.TMCnet.com, Satellite.TMCnet.com, Green.TMCnet.com,Healthcare.TMCnet.com, and Education.TMCnet.com.
For more information about TMC, visit www.tmcnet.com.