Offering Provides Six Free Months of Its Leading Customer Service Suite, Customer Spaces
MOUNTAIN VIEW, CA, Nov. 29th, 2011 – Moxie Software – the Social Enterprise Software Company, today announced a conversion program offering six free months for customers that switch to Moxie’s Customer Spaces™ solution, Customer Spaces is a comprehensive customer service suite supporting both traditional and social media channels, which enables companies to deliver truly exceptional experience to end-users through social media, web customer service, assisted and proactive service offerings.
The key elements of Moxie’s special Conversion Program and Customer Spaces include:
“Recent industry consolidations will create service agreement issues, especially when companies involved in M&A activities have disparate approaches to product vision, sales strategy and corporate culture,” said Tom Kelly, CEO of Moxie Software. “Moxie Software’s conversion program will allow qualified companies to benefit from their existing IT investments, including CRM systems and other back-office applications to deliver a valuable, multi-channel customer service experience.”
Customer Spaces has been positioned by Gartner, Inc. in the “Leaders” quadrant of the 2011 “CRM Web Customer Service” report. Gartner differentiates the leaders in the 2011 WCS Magic Quadrant from the rest of the players by highlighting their, “Well-structured and strong knowledgebase with advanced search functionality that can handle both structured and unstructured data.” Moxie’s Customer Spaces integrated knowledgebase, email response management and Web chat solutions that assist customers with complex issues are the core strengths of the solution.
Moxie Software has recently announced the following new capabilities to its Customer Spaces suite of applications:
Spaces by Moxie applications allow companies to effectively communicate and collaborate by breaking the barriers between employees, partners and customers. Spaces by Moxie applications include Employee Spaces™ — a social workspace built with the most innovative Web 2.0 collaboration tools for “The Way People Work;” Customer Spaces — the most comprehensive customer service suite supporting traditional and social media channels; and Knowledge Spaces™ — a knowledgebase application that enables customers and employees to co-create and share knowledge, capturing and distributing the correct answers in a knowledge repository for all users.