List recognizes the companies who are dedicated to delivering innovative solutions
Bellevue, Wash. – March 1, 2010 — nGenera (Moxie Software) Customer Interaction Management (CIM), a division of nGenera Corporation and a global leader in next-generation customer experience solutions, today announced that KMWorld named the company to their prestigious list of “100 Companies That Matter in Knowledge Management”. This is the fourth consecutive year that nGenera CIM has been named to this list which recognizes companies who are dedicated to delivering innovative knowledge management solutions.
“In today’s knowledge economy, nGenera CIM does more than simply throw sophisticated technology at its customers; it provides real solutions through inspired planning and execution throughout the entire constituency chain,” says Hugh McKellar, KMWorld Editor in Chief.
“Designed specifically to meet the needs of contact centers, nGen Knowledgebase is unique and innovative in its user interface design, search capabilities, community integration, and ease of deployment and administration as well as seamless escalation to high touch-points such as Chat, CoBrowse, and Email. The combination of these features dramatically enhances the contact center’s ability achieve the highest-possible customer satisfaction rates,” said Wade Pfeiffer, General Manager of nGenera CIM. “We are honored to be recognized by KMWorld for our ability to deliver innovative knowledge management solutions for customer service.”
This is the tenth year KMWorld has compiled and released the list of Companies That Matter in Knowledge Management. The companies on this list are selected by an esteemed group of KM practitioners, theorists, analysts, vendors and their customers and colleagues.
About nGenera Customer Interaction Management
nGenera Customer Interaction Management is the global leader in next generation customer experience solutions. Customers report increased customer satisfaction and measureable cost savings within six months of deployment. With 250% customer growth over three years, more companies trust their customer experiences to nGenera Customer Interaction Management.
The leading information provider serving the Knowledge, Document and Content Management systems market, KMWorld informs more than 45,000 subscribers about the components and processes – and subsequent success stories – that together offer solutions for improving business performance. KMWorld is a publishing unit of Information Today, Inc.