Extend comprehensive self-service capabilities beyond the desktop to tablet and mobile devices, and enrich customers’ experiences, encourage purchases, and reduce assisted interactions with more costly customer service channels.
At 60%, web self-service is the most commonly accessed online customer service channel, according to Forrester Research, Inc. With Moxie Web Self-Service, your customers have 24×7 access to instant and accurate information on any device.
Easy-to-brand templates enable enterprise users to brand self-service portals with images and graphics to create rich visuals that align with corporate branding.
Deliver personalized content for each customer-powered by dynamic contextual filters, intuitive search guides users to the answers they seek more quickly.
Language support translates all content, labels and buttons in the self-service portal into other languages to serve customers around the globe.
Solution Finder provides guidance in complex situations by asking customers a series of questions to determine the correct answer and provide them with related information.